Dispatcher/Customer Service Agent

Join a Top-Rated HVAC & Plumbing Team!

Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you’re organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!

We’re looking for a Dispatcher & Customer Service Agent to join our team. In this role, you’ll be the communication hub—keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.

What You’ll Do:

• Maintain daily schedules and dispatch service jobs efficiently

• Pre-call customers and manage dispatch board activity

• Monitor and resolve open service tickets

• Coordinate with service managers and technicians to address field issues

• Maintain up-to-date customer records and documentation

• Deliver top-notch customer service via phone and digital communications

What You Bring:

• 2 years of experience in dispatching (HVAC/Plumbing industry a plus!)

• Strong communication and phone skills with active listening

• Ability to multitask, prioritize, and stay organized under pressure

• Familiarity with ServiceTitan or similar CRM systems preferred

• A customer-first mindset and a collaborative attitude

Compensation & Perks:

• $17–$19/hour base pay, plus performance bonuses

• Paid Weekly On Friday

• Year-round work (no slow season!)

• Medical, dental, and vision insurance

• HSA with company contribution

• Life insurance (up to $300,000 available; $100,000 guaranteed)

• Short- and long-term disability

• Critical illness & accident insurance

• 401(k) with 4% company match

• Paid holidays and PTO

• Generous employee discounts

• Ongoing training and growth opportunities—we love to promote from within!

• Employee referral program

• Team-oriented culture with community events throughout the year

If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!