Dispatcher/Customer Service Representative

Dispatch Coordinator – 24/7 Operations

Arizona Incident Response LLC | Phoenix, AZ

Ready to be the heartbeat of a premier towing operation?

Arizona Incident Response LLC is a leading mid-sized recovery firm serving the Phoenix metro area. We aren't just moving cars; we are critical partners to Law Enforcement, Municipalities, and the growing Electric/Autonomous Vehicle sector. We are looking for a sharp, local geography expert to join our fast-paced dispatch team.

The Role: Impact & Responsibility

As a Dispatcher, you are the "air traffic control" for our fleet. You’ll manage high-pressure situations with calm precision, ensuring our drivers are safe and our customers—from stranded motorists to fleet managers—receive elite service.

Key Outcomes:

• Strategic Logistics: Coordinate driver routes and equipment deployment using Towbook and Google Maps.
• Tech-Forward Dispatching: Manage real-time data entry and driver communication with 100% accuracy.
• Expert Communication: Act as the primary liaison between law enforcement, fleet customers, and our field team.

What You Bring to the Team

• Local Expertise: Deep knowledge of Phoenix streets, freeways, and city address systems. (You don't need a map for the basics).
• Experience: 2+ years of professional dispatching (Towing experience highly preferred).
• Reliability: Our customers depend on us 24/7. You must be available for night and weekend shifts.
• The Essentials: Basic math skills, clear verbal communication, and the ability to pass a background check/drug screening.

Why Arizona Incident Response LLC?

We take care of the people who take care of our city.

• Comprehensive Health: Full Dental, Vision, and Medical coverage.
• Immediate Security: A $25,000 Life Insurance policy starting on your very first day.
• Growth: Work with cutting-edge tech in the EV and Autonomous vehicle recovery space.
• Compensation is based on experience