Dispatcher/Customer Service

Dispatcher/Customer Service

About Us

We are a fast-paced commercial repair and service company dedicated to delivering reliable, high-quality solutions to our clients. Our team values efficiency, communication, and exceptional customer service.

Position Overview

We are seeking a detail-oriented and personable Assistant Account Manager to support our operations and client relationships. This role is ideal for someone who is organized, proactive, and enjoys working in a dynamic service environment.

Key Responsibilities

• Update and maintain customer portals with job status, documentation, and service updates

• Coordinate and update dispatching schedules for technicians

• Accurately enter technician notes and service details into customer systems

• Create and process invoices in a timely manner

• Communicate with customers to ensure clarity, satisfaction, and timely updates

• Assist Account Managers with day-to-day administrative and operational tasks

• Ensure all service records are accurate and up to date

Qualifications

• Previous experience in administrative support, account management, or service coordination preferred

• Strong organizational and multitasking skills

• Excellent written and verbal communication skills

• Comfortable working with multiple systems, portals, and software platforms

• High attention to detail and accuracy

Ideal Candidate Traits

• Outgoing and friendly personality

• Helpful, team-oriented mindset

• Strong customer service approach

• Able to stay calm and organized in a fast-paced environment

• Proactive problem-solver with a positive attitude

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