Customer Service Management, Customer Support/Service, Establish Priorities, Fleet Management, Legal, Safety/Work Safety, Time Management, Transportation Routing, Vehicle Fleets
The Fleet Manager is responsible for dispatching loads to our customers.
A Day in the life of a Fleet Dispatcher:
- Promote safety in all actions
- Control and complete paperwork as required
- Safely plan driver trips around load/customer expectations and safety guidelines
- Communicate with drivers regarding company and customer requirements
- Relay to customer service any issues that need to be relayed to the customer
- Assisting the drivers in planning routes and building loads
- Prioritize loads for timely delivery
- Track and trace all current loads in transit and deliveries
- Assign loads to drivers in a fair and equitable manner
- Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
- Communicate with drivers during check-ins throughout pickup, transit, and delivery
- Monitor store inventories
- Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
- Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
- Comply with all corporate policies and procedures and all health and safety policies
Additional Responsibilities:
- Carry out other duties assigned by CSC Manager as required
U
United Petroleum Transports