Dispatcher

ONE Gas Inc

El Paso, TX

JOB DETAILS
SKILLS
Analysis Skills, Customer Service Systems, Customer Support/Service, Establish Priorities, Government, IBM Maximo Asset Management, Maintenance Services, Microsoft Product Family, Microsoft SharePoint, Reporting Skills, Resolve Customer Issues, Schedule Development
LOCATION
El Paso, TX
POSTED
2 days ago

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: 07/17/2026 @ 4:00 CST

Role Summary:

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do

Performs intermediate level of work related to dispatching.

Communicate through various media channels including:

  • Phone
  • Email
  • Microsoft Teams
  • Electronic messaging to communicate to internal and external customers

Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower.

Manage work schedule to ensure appropriate resources are available.

24/7- 365 Days operation, Including holidays and Graveyard shift- (10:00 pm to 6:00 am MST)

Utilize multiple technology platforms including:

  • Customer Information System (Banner)
  • Dispatch Software (PragmaCAD)
  • SharePoint
  • Maximo,
  • Everbridge
  • Microsoft Teams
  • other applicable systems to complete daily tasks.

Assist customers and employees in person and via telephone and Microsoft Teams regarding account.

Information and service order requests including but not limited to:

  • Account inquiries
  • City Inspections
  • Emergency line locates
  • Service requests
  • Emergency situations
  • Reschedules uncompleted orders
  • Answer customer direct line inquiries for CNG
  • Answer field management inquiries

Process and prepare reports and records including but not limited to:

  • Emergency reportsIncident reports
  • Time sheets
  • Regular and reliable attendance is required in performance of job.
  • Employee may be required to perform additional duties as assigned

About the Company

O

ONE Gas Inc