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Dispatcher

Burnett Specialists

El Paso, TX

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Communication Skills, Construction, Contract Management, Credit and Collections, Customer Relations, Customer Support/Service, Documentation, English Language, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Operational Support, Operations, Organizational Skills, Record Keeping, Spanish Language
LOCATION
El Paso, TX
POSTED
10 days ago
Dispatcher

We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team in El Paso. This position plays a critical role in supporting our service department by coordinating field operations, scheduling technicians, and ensuring excellent customer service.

Responsibilities:
  • Dispatch and schedule HVAC service technicians
  • Communicate with customers regarding service appointments and updates
  • Prepare, submit, and follow up on service proposals and estimates
  • Process invoices and assist with accounts receivable functions
  • Conduct collections and follow up on outstanding customer balances
  • Manage service agreements and contract administration
  • Maintain accurate service records and documentation
  • Support daily administrative operations of the service department

Qualifications:
  • Previous experience in HVAC dispatching, service coordination, or a similar role
  • Strong customer service and communication skills
  • Experience with invoicing, accounts receivable, and collections
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Experience in the HVAC, construction, or service industry preferred
  • Bilingual English/Spanish preferred

Working hours operate on a rotating schedule with the following shifts Monday to Friday:

7:00 a.m. – 4:00 p.m.
7:30 a.m. – 4:30 p.m.
8:00 a.m. – 5:00 p.m.

All shifts include a one-hour lunch break.


Pay rate depends on experience.

Position could become full time the company.

About the Company

B

Burnett Specialists

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