We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team in El Paso. This position plays a critical role in supporting our service department by coordinating field operations, scheduling technicians, and ensuring excellent customer service.
Responsibilities:
Dispatch and schedule HVAC service technicians
Communicate with customers regarding service appointments and updates
Prepare, submit, and follow up on service proposals and estimates
Process invoices and assist with accounts receivable functions
Conduct collections and follow up on outstanding customer balances
Manage service agreements and contract administration
Maintain accurate service records and documentation
Support daily administrative operations of the service department
Qualifications:
Previous experience in HVAC dispatching, service coordination, or a similar role
Strong customer service and communication skills
Experience with invoicing, accounts receivable, and collections
Excellent organizational and multitasking abilities
Proficiency in Microsoft Outlook, Excel, and Word
Experience in the HVAC, construction, or service industry preferred
Bilingual English/Spanish preferred
Working hours operate on a rotating schedule with the following shifts Monday to Friday: