Dispatcher / Field Scheduling Coordinator

• High school diploma or equivalent required.
• College education or degree highly desirable.
• Previous dispatching, scheduling, field service, electrical, or similar industry experience preferred.
• Comfortable communicating by phone with technicians, peers, and internal teams.
• Highly proficient with computers, including email, spreadsheets, databases, and Microsoft Office.
• Excellent customer service and communication skills, both verbal and written.
• Strong attention to detail, organization, and follow-up skills.
• Excellent time management skills.
• Ability to prioritize multiple tasks and efficiently switch between responsibilities.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 cabling, and fiber knowledge is a plus.

• Maintain an updated, organized, and fast-paced dispatch schedule.
• Contact technicians and confidently dispatch them to service jobs.
• Dispatch service tickets to available technicians nationwide.
• Provide necessary documentation and information for service tickets.
• Track COIs and other required documentation.
• Manage deliverables for completed jobs.
• Create BISs for billing.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical support for field operations.
• Create and maintain organized project files.
• Assist with project scheduling and billing.
• Help ensure service tickets are properly documented and completed in a timely manner.
• Maintain a high standard of professionalism when working with technicians, customers, coworkers, and management.
• Adhere to all required project and safety requirements.
• Perform other duties as assigned by management.

SOLID Personnel is a niche specific skilled trades recruiting & staffing firm founded in 2013. Our unique industry experience, and streamline staffing solutions separate us from the pack. SOLID is your one-stop shop for all professional recruiting & staffing needs in the following fields: Construction & Energy, Telecommunications, Low Voltage and Security.

SOLID Personnel is an Equal Opportunity Employer.