About the Role: Plugz Electric is looking for a motivated and organized Dispatcher to join our growing team in Forest Lake, MN! This is a fast-paced, customer-facing role where you'll be the backbone of our daily operations — keeping technicians on track and customers happy. If you thrive in a dynamic environment and love keeping things running smoothly, we want to hear from you!
Responsibilities:
Schedule and dispatch electricians to residential and commercial job sites efficiently
Serve as the primary point of contact between customers and field technicians
Manage and prioritize incoming service calls, work orders, and appointment requests
Monitor technician locations, job progress, and availability throughout the day
Communicate job details, updates, and changes clearly to field crews
Maintain accurate records of dispatched calls, schedules, and customer information
Coordinate urgent or emergency service requests with speed and professionalism
Requirements:
Prior dispatching, scheduling, or customer service experience preferred
Strong multitasking and organizational skills in a fast-paced environment
Excellent verbal and written communication skills
Proficiency with scheduling software, CRMs, or dispatch tools is a plus
Ability to remain calm and solution-focused under pressure
Experience in the trades, electrical, or home services industry is a bonus
Reliable, detail-oriented, and a strong team player
About Us: Plugz Electric is a trusted electrical services company proudly serving the Forest Lake, MN area and surrounding communities. We've built a reputation for quality workmanship, honest service, and going the extra mile for every customer. Our team is tight-knit, supportive, and passionate about doing great work — and we take care of the people who help make it happen.