Background Investigation, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Dental Insurance, Documentation, Driver's License, Electricity, Emergency Services, Establish Priorities, HVAC, Health Plan, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Multitasking, On Site Support, Organizational Skills, Presentation/Verbal Skills, Service Delivery, Time Management, Training/Teaching, Tuition Reimbursement, Vision Plan, Writing Skills
Now Hiring – Dispatcher
Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, drain, sewer and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.
We are seeking a motivated and experienced Dispatcher to join our operations team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating field technicians across HVAC, plumbing, drain, and electrical service calls. You will play a key role in scheduling, routing, and supporting technicians to ensure timely, efficient service delivery while maintaining a strong focus on customer experience and communication.
What You Will Do:
- Dispatch and coordinate technicians to service calls
- Schedule and prioritize daily work orders based on urgency, location, and technician availability
- Monitor job progress and provide real-time support to field technicians
- Communicate with customers regarding appointment windows, updates, and delays
- Handle inbound service requests and emergency calls efficiently and professionally
- Ensure accurate documentation of dispatch activities and job notes in the system
- Collaborate with service managers to optimize routing and workflow efficiency
What You Will Bring:
- 1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus)
- Strong communication skills (written and verbal)
- Ability to multitask and remain organized in a fast-paced environment
- Comfortable working with scheduling/dispatch software or CRM systems
- Flexible availability based on scheduling needs
- Valid Driver’s License (preferred, not required depending on role setup)
- Must successfully complete screening process including assessments, interviews, background check, and drug screen
Schedule:
Option 1: Friday–Monday, four 10-hour shifts (Ability to WFH Saturday & Sunday)
Option 2: Monday–Friday, 11:30 a.m.- 8:00 p.m.
Benefits:
- Health Coverage: Employer-paid medical, dental, and vision plan options
- Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
- Savings Accounts: FSA and HSA contribution options
- Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
Time Off & Perks:
- Paid time off and holidays
Growth and Training Opportunities:
- On-going training and development
Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.