Dispatcher - Frenso

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.Job Description: The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

• Bilingual Spanish preferred, but not required Duties and Responsibilities:

Monitor drivers throughout their routesCommunicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offsAssist with investigating and resolving customer concernsMonitor traffic flow and send out alerts as neededRecord incidents for vendor follow-upSupport Lost and Found processEnsure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulationsDirects and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routesEnsures direct and indirect daily activities of drivers are assigned and accomplished on timeCommunicates all relevant details of driving assignments to drivers to ensure proper executionAssist drivers with routing directions and direct them to perform special services when requiredRecommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policiesResponds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a routeNotifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt serviceCoordinates vehicle service and mechanical repairs with management assure uninterrupted service delivery.Maintains high compliance to dispatch standard operating proceduresHandles customer concerns and requests for information in an expeditious and professional manner.Escalates unresolved issues to management as appropriate

Skills Required and Physical Demands: Organize and prioritize time to balance conflicting demands related to customer care and dispatchingCommunicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills)Read and interpret documents and instructions from customers and other team membersPerform work activities requiring cooperation and instructionFunction in a fast-paced environment, under substantial pressureWork within the appropriate level of independenceProblem solvingOperate two-way and emergency radio systemsUse office machines (fax, scanner, copier, zip drive, telephone system)Efficiency in using Microsoft Office Program and computerized routing softwareWork independentlyRead road and street mapsKeep organized and accurate records relating to overall dispatch and routing responsibilities

We Offer Physical Health Exceptional Medical, Dental, Vision, and Life Insurance benefits Financial Health Competitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter Benefits Emotional Health Employee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal Insurance Personal Development On-the-job training and skills developmentInternal transfer opportunities for career growth

• Benefits vary by position and location WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.