Dispatcher (General Clerk 4A)
Salary
$44,900.00 - $60,935.00 Annually
Location
Forestville, MD
Job Type
Probationary PT
Job Number
10662
Department
Public Works & Transportation
Division
Trip Center -Dispatch Unit
Opening Date
06/23/2026
Closing Date
7/7/2026 11:59 PM Eastern
FLSA
Non-Exempt
Bargaining Unit
50069039
Nature and Variety of Work
Come join our team!
Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the Countys residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince Georges County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
The Prince George's County Department of Public Works & Transportation (DPW&T) is currently seeking qualified applicants to fill a part-time Dispatcher (General Clerk 4A), grade A12 position, in the Office of Highway Maintenance/Dispatch Operations.
About the Position
The County is conducting a search for a senior level General Clerk IV to support the Department of Public Works and Transportation's emergency dispatch communications program. This role serves as the primary communication link between residents, County personnel, public safety agencies, utility providers, and outside agencies during routine and after-hour operations. Employees will be responsible for operating multiple communication systems simultaneously to document and maintain operational continuity in a fast-paced and dynamic work environment. Work will include maintaining continuous situational awareness of field operations, tracking emergency roadway conditions, updating communication logs and ensuring effective communication between field staff, leadership and partnering agencies. This is an essential position. Incumbents may be required to work rotating shifts, nights, weekends, and holidays.
About the Agency
The Department of Public Works and Transportation (DPW&T) is responsible for nearly 2,000 miles of County-maintained roadways that range from rural to urban classifications. The transportation infrastructure includes 900 bridges, as well as shoulders, sidewalks, curbs/gutters, stormwater management facilities, driveway aprons and nearly 3,000 acres of grassy area -- all of which are maintained by staff of the Department. DPW&T's workforce keeps the County's various services moving by performing a myriad of activities which include removing snow and ice from County-maintained roadways, upgrading traffic signals, installing streetlights, clearing fallen trees, unclogging drainage inlets and maintaining stormwater management facilities, as well as performing roadway repairs ranging from potholes and sidewalk trip hazards to bridge repairs and resurfacing projects and more.
Examples of Work
Receives and prioritize emergency and non-emergency service requests from residents, County personnel and partner agencies.
Monitor two-way radio traffic and dispatch roadway maintenance emergencies.
Support County emergency operations during declared emergencies and inclement weather events.
Document service request in customer relationship management (CRM) system.
Maintain logs and operational documentation for reporting compliance purposes.
Monitor video security system to ensure continuous safety and system functionality
Qualifications
Minimum Qualifications
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:
OR
An equivalent combination of relevant training, education and experience may also be considered.
All qualified candidates must possess and maintain a valid drivers license at the time of application.
Preferred Qualifications:
Strong written and verbal communication skills.
Ability to operate radio communication and computerized management systems.
Knowledge of dispatching principles, emergency communication protocols and incident prioritization.
Ability to work rotating shifts, weekends and holidays.
Proven customer service and interpersonal skills are a must.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information
Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: July 21 -22, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: Forestville, MD
Conditions of Employment: Upon selection, the candidate must (where applicable):
Possess and maintain a valid drivers license.
Meet all training and performance standards and demonstrate proficiency as required by the agency.
Wear and use agency protective apparel and equipment in the performance of their assigned duties.
Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
Be willing and able to serve as an essential employee. This position is esential. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince Georges County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince Georges County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information:
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits
Defined Benefit Pension Plan
Employer Contribution Rate-11.71%
Supplemental Pension Plan
Employee Contribution Rate (Pre-Tax)-3.48%
457(b)
403(b)
Employee Discounts Employee Assistance Program Voluntary Benefits
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
01
IMPORTANT - PLEASE READ AND ACKNOWLEDGE: I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.
02
Are you a current merit employee of Prince Georges County Government?
03
Do you have a high school diploma or GED?
04
Which best describes your highest level of education completed?
05
Do you have at least 6 months of experience as a General Clerk III with Prince Georges County Government?
06
How much work experience do you have performing diverse clerical tasks?
07
Please explain your diverse clerical work experience to the question above and list dates and places of employment where experience was obtained. Answers such as "See Resume" will not be accepted. Please do not copy your entire resume here. Only provide information that relates to the question. Otherwise, please put N/A indicating you do not have this experience.
08
Have you completed at least (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration?
09
Please explain your response to the coursework question above and list dates and places of employment where experience was obtained. Answers such as "See Resume" will not be accepted. Please do not copy your entire resume here. Only provide information that relates to the question. Otherwise, please put N/A indicating you do not have this experience.
10
With which of the following do you have experience? Check all that apply.
11
Do you have a valid drivers license?
12
Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Required Question
Employer Prince Georges County Government
Address 1400 McCormick Drive, Suite 159
Largo, Maryland, 20774
Phone 301-883-6330
301-883-6330