Dispatcher

GFL Environmental, Inc

Harrison, Michigan

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JOB DETAILS

SKILLS

Candidate Screening, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Data Entry, Documentation, Genetics, Identify Issues, Logistics, Maintenance Services, Metrics, Multitasking, Operations, Operations Management, Organizational Skills, Policy Development, Problem Solving Skills, Sales, Sales Operations, Telephone Skills, Workforce Management

LOCATION

Harrison, Michigan

POSTED

4 days ago

GFL Environmental is seeking an experienced Dispatcher to join our team in a high-demand, fast-paced environment. This role is responsible for communicating with drivers throughout the day, assisting with route-related issues, coordinating service requests, and ensuring efficient daily operations. The Dispatcher will handle incoming service orders, direct drivers, resolve service concerns, and serve as a key liaison between customers, operations, sales, and customer service teams.

The ideal candidate will have strong problem-solving abilities, excellent communication skills, and the ability to make quick decisions under pressure. Experience using dispatching or routing software is preferred, as this role requires the use of GFL's proprietary software to enter ticket information, monitor route activity, and track productivity metrics.

Candidates should possess a combination of office and labor experience, providing a practical understanding of field operations and workforce management. Mechanical knowledge and logistics experience are highly desirable and will be considered a strong asset. We are looking for someone with a solid work history, preferably 10 or more years of professional experience, who can effectively manage multiple priorities while maintaining a high level of customer service and operational excellence.

Key Responsibilities:
• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Key Qualifications:

Minimum 10 years of work experience preferred
Strong problem-solving and decision-making skills
Experience in a fast-paced dispatch, transportation, logistics, or service environment
Ability to communicate effectively with drivers, customers, and internal teams
Proficiency with computer systems and dispatching software
Mechanical and logistics knowledge preferred
Combination of office and labor experience required
Strong organizational and multitasking abilities
Customer-focused mindset with the ability to resolve issues quickly and professionally

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

About the Company

GFL Environmental, Inc

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