Call Volume, Channel Strategies, Communication Skills, Concrete, Customer Support/Service, Decentralized Operations/Management, Distribution Channel, Establish Priorities, Forklift, Heavy Equipment/Vehicles, High School Diploma, Inventory Cycle Counts, Lift/Move 40 Pounds, Maintain Compliance, Masonry, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Polymers, Product Support, Production Management, Record Keeping, Regulations, Regulatory Compliance, Safety Process, Safety Training, Safety/Work Safety, Sales, Shipping/Receiving, Small Company, Time Management, Warehouse Coordination, Writing Skills
Job ID: 525014
Non-Exempt
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.
Job Summary
The Dispatcher will be responsible for scheduling and expediting on-time deliveries of finished products to customers' jobsites. The Dispatcher will also assist production with backlog reports and communicating customer needs to production managers. The Dispatcher will help maintain yard organization while ensuring compliance to safety policies.
Job Responsibilities
- Greets walk-in customers and supports them with will call order needs
- Manages main line inbound call volume and supports general inquiries from customers
- Proactively communicates and adjusts schedule, as needed, to accommodate customer needs
- Proactively communicate with customer their job status and product delivery schedule
- Support customer product returns by keeping a record of the return and completing the return form
- Support Safety program by entering CI/PBO cards
- Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups, deliveries, maintenance, etc.
- Assist the Plant Manager in performing all tasks necessary to ensure that all vehicles and drivers are safe and in compliance with all legal and regulatory agencies
- Ensure all product is stored in correct location and dunnage is properly placed
- Schedule workload and coordinate daily delivery schedules based on sale’s request for product and product availability
- Verify all loads are loaded and dunnage is properly placed
- Verify all erection materials are shipped to the jobsites as required
- Work closely with the production to the team to determine items ready for delivery
- Operating heavy equipment as needed
- Coordinate with the warehouse personnel on receiving items
- Conduct daily cycle counts of inventory and OPC items
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
- At least 2 years of dispatch or customer service experience
- Previous precast concrete experience a plus
- High School Diploma or equivalent preferred
- Understanding of safety and transportation requirements
- Demonstrated written / oral communication skills
- Ability to effectively manage time and resource
- Ability to effectively communicate, verbally and in writing
- Proficient in Microsoft Office/Excel, Word, Outlook programs
- Ability to operate a forklift
- Ability to lift up to 40 lbs periodically throughout the day
- Willing to work flexible, and extended hours, if needed
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.