Analysis Skills, Broadband, Communication Skills, Customer Experience, Customer Support/Service, Data Entry, Detail Oriented, Follow Through, Government, Internet Service Providers, Internet/Online Service, Interpersonal Skills, Keyboards, Load Planning, Manual Dexterity, Microsoft Office, Multitasking, Office Equipment, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Safety/Work Safety, Schedule Development, Team Player, Time Management, Transportation Routing, Willing to Travel, Writing Skills
Company Overview
We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.
Job Summary:
Do you have the ability to remain professionally calm when the stress is turned up and everything is changing? Are you confident while working on several tasks at once in a fast-paced environment? We are looking for experienced Dispatchers that can multi-task in a fast pace environment, in a newly formed team and able to maintain a good attitude in stressful situations. Looking someone who is a team player and willing to help others.
Essential Functions:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Responsible for the coordination of commercial vehicle routing and load planning in order to meet customer service levels
- Address problems and request made by the customers and drivers
- Enter data in dispatch system to maintain logs and records of calls, activities and other information
- Communicates with drivers, dispatcher(s) and supervisors at shift change for current status and issues
- Perform work in accordance with company standards and regulations
- Follow through to watch progress and assure timely assistance by monitoring the route and status of technicians
- Must stay aware of information related to jobs, traffic, obstacles, and requirements and providing this feedback to the technicians
- Manages schedules and assure its adherence
- Contributes to a fun, upbeat culture
- Perform other duties as assigned
Skills:
- Excellent communication skills. Must speak clearly and professionally
- Strong customer service skills
- Able to multi task
- Flexible Schedule
- Handle lots of Data Entry
- Must display excellent customer service skills
- Decisiveness, willingness to address problems and make requests by communicating with the necessary parties or providing solutions
- Must be comfortable in a rapidly changing environment and adapts easily to change
- Ability to work in a collaborative, team-oriented environment
- Excellent interpersonal, written and oral communication skills
- Professionalism and ability to work with other department managers and supervisors
- Strong analytical skills and attention to detail
- Ability to use initiative and work efficiently with minimal supervision
Education and Experience:
- High school diploma or equivalent
- Heavy phone experience
- Experience in Microsoft Office
Job Classification:
- Customer Care - Dispatch
- Non-Exempt
Work Environment/Hazards:
- Working conditions primarily inside an office environment
- The noise level in the work environment is usually moderate
- High level of interaction with external/internal clients
Physical Demands:
- Stationary position for 8-10 hours a day
- Repeating motions that may include the wrists, hands and/or fingers.
- Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
- To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, and moving about the office. The employee must be able to communicate via email and verbally via telephone.
Working Hours/Days:
Travel Requirements:
Affirmative Action (AAP/EEO Statement):
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace:
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.
Affirmative Action (AAP/EEO Statement):
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace:
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.