Join Our Team at GSM Services!
Hours: Monday - Friday 8:00 am - 5:00 pm
Are you passionate about providing top-notch customer service and supporting a dynamic team? GSM Services is looking for a Residential Service Dispatcher to join our Residential Service Team. If you’re organized, customer-focused, and ready to make a difference, we want to hear from you!
Key Responsibilities:
- Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues.
- Coordinate workflow for job proposals, confirmation calls, and other paperwork.
- Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits.
- Develop daily schedules for technicians and dispatch them to service calls.
- Track service calls to ensure customer expectations are met and satisfaction is achieved.
- Communicate any arrival time discrepancies to customers.
- Manage truck restocking and ensure necessary filters and parts are available.
- Create service tickets and purchase orders for required parts.
- Process payroll for service technicians, ensuring accuracy and completeness.
- Meet daily with the Residential Service Manager to strategize and improve processes.
- Record notes from division meetings and share relevant information with the team.
- Perform additional duties as assigned.
What We’re Looking For:
- Experience: At least 1 year of customer service and dispatching experience.
- Skills:
- Proficiency with scheduling, spreadsheet, database, and word processing software.
- Excellent verbal and written communication skills.
- Strong multitasking and organizational abilities.
- Accurate data entry skills.
- Education: High School Diploma or GED.
- Personal Traits:
- Customer Focus
- Self-Management
- Planning and Organization
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
Benefits & Perks
At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:
- Paid Time Off (PTO) to recharge and enjoy life outside of work
- Paid Holidays throughout the year
- Health Insurance with quality coverage options
- Dental and Vision Insurance
- 401(k) Retirement Plan with company support
- Profit Sharing Program—your contribution helps us grow, and you share in the success
- Life Insurance paid by the company
- Short-Term Disability Coverage
- Company Vehicle (role-dependent)
- Branded Uniforms provided at no cost
- Company-Paid Training & Professional Development
- Tuition Reimbursement to support continued education
- Apprenticeship Opportunities for skill-building and career progression
- Recruitment Incentive Bonus Program
- Gym Membership Program
- Health & Wellness Program
- A Supportive, People-First Workplace Culture
Why GSM Services?
At GSM Services, our dispatchers aren't simply answering phones—they are an important part of delivering a great service experience. You'll work directly with experienced HVAC professionals and a team that depends on strong communication, teamwork, and follow-through.
If you're someone who enjoys organizing the day, solving problems, helping customers, and keeping a busy service team moving, we'd like to hear from you.
Apply today to join the GSM Services Commercial Service team in Gastonia, NC.