Dispatcher I

Job Description:
Operates and maintains a central point for receiving emergency and non-emergency information via E911 telephone, non-emergency telephone, two-way radio, Mobile Data Terminal, teletype, and by person between the public, law enforcement, emergency services, outside public safety agencies, and numerous other outside agencies.

Key Responsibilities:

• Maintains up-to-date files regarding transactions in TLETS/NLETS, TCCIC/NCIC and other processed information.
• Not limited to the functions of entering, canceling, and/or clearing of information from the TLETS/NLETS, TCIC/NCIC system pertaining to Wanted, Stolen, and/or Missing persons or property.
• Operates and disseminates information to the proper personnel by way of law enforcement telecommunications equipment (TLETS/NLETS, TCIC/NCIC) systems.
• Relays and provides information to field units.
• Maintains an accurate log by means of computer or written form of all radio and/or telephone communication.
• Contact appropriate support personnel and/or agencies or organizations as needed.
• Dispatches law enforcement, fire, and Emergency Medical Service, and utility personnel and other related personnel for the City of Boerne, the City of Fair Oaks Ranch and Kendall County via radio, Mobile Data Terminal, and/or telephone.
• Directs all inquiries from the public to the proper agency or organization.
• Answers both emergency and non-emergency telephone equipment to include E911 and TTY/TDD for services to include Law Enforcement, Fire, Emergency Medical Service, Utility personnel, and/or other related functions for the City of Boerne, City of Fair Oaks Ranch, and Kendall County. 
• Operates telephones both administrative and E911, intercoms, radios, Mobile Data Terminal, teletypes, computers, printers, alarm monitors, and other related electronic and/or mechanical equipment.
• Receive and direct citizen walk-in traffic to the appropriate personnel.
• Operate the telephone alert system.
• Make written reports as needed.
• May testify in both criminal and/or civil court.
• Serves as essential emergency personnel when required.
• Regular and prompt attendance is an essential function of the position.
• Performs such other related duties as may be assigned.

Qualifications:

• Education: High school graduation or equivalent, preferred at least one year of experience in emergency telecommunications operations or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Knowledge of: Federal Communications Commission (FCC) rules and procedures for radio transmission; State of Texas law enforcement procedures for Teletype transmitting and receiving; Computer software and equipment.

• Skill/Ability to: Good short-term memory; Handle more than one situation simultaneously; Make quick and correct decisions affecting the safety of personnel and the general public; Work well under stressful situations; Follow oral and/or written directions; Type 35 wpm; Maintain a good working relationship with departmental and outside agency related personnel; Work well with the general public; Communicate orally and in writing in a clear and easily understood manner; Maintain appropriate necessary certification; Operate modern office equipment; Pass a pre-employment test to include but not limited to decision making, data entry, memory recall, prioritization, and map reading

• Safety/Physical Requirements: Tasks require the ability to sit for extended periods of time, and to lift, carry, drag or push/pull supplies weighing up to 30 lbs., bending and stooping. 

• Certifications & Licenses Required: Valid Texas Driver's License and must be bondable. Must possess the State of Texas TCOLE Basic Telecommunications Operator Certification within six months of employment.

Application Process:

1. Submit resume, cover letter, and application form. 
2. Initial phone/video screening interview.
3. In-person interview with hiring manager and staff.
4. Skills assessment (if applicable).
5. Final interview and reference check.
6. Job offer to selected candidate.

Special Benefits & Perks:

• Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 42% for dependents, medical only.)
• Short-Term and Long -Term Disability
• Vacation/ Sick paid days off
• Holidays Paid
• Retirement plan - 14% City Contribution
• Workers Compensation Insurance & 100% salary indemnity

Application Timeline:
The hiring process generally takes 2 to 4 weeks from application submission to offer. Join our team and help foster a community of learning and engagement in Boerne!

City of Boerne is an equal-opportunity employer.