Communication Skills, Corporate Policies, Customer Satisfaction, Customer Support/Service, Detail Oriented, Disability Insurance, Diversity, Establish Priorities, Kronos Workforce Scheduler, Legal, Life Insurance, Multilingual, Multitasking, Order Delivery, Organizational Skills, Safety/Work Safety, Sales, Telephone Skills, Time Management
We're seeking a Dispatcher I who's ready to put your skills to work on projects that matter - and build a career with a company that's building North America.
Job Title: Dispatcher I | Req ID: 17298 | HR Contact: Roscoe Chambers | Location: Moorhead Office MN
ABOUT THE ROLE
The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure
customer satisfaction, minimize costs and promote company sales. The incumbent facilitates accurate and
timely communication between the plant, field, customers and drivers.
WHAT YOULL ACCOMPLISH
- Demonstrates a commitment to communicating, improving and adhering to safety policies in all work
environments and areas.
- Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
- Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
- Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
- Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
- Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
- Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
- May direct the work of less senior Dispatchers (Dispatcher I)
- Other duties as assigned.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and
environmental
WHAT WE'RE LOOKING FOR
Education: High school diploma or equivalent 3-5 years
Required Technical Skills: Basic experience using computers. Experience using dispatch and trucking software preferred.
Additional Requirements:
- Excellent oral (telephone) communication skills
- Bilingual communications skills are a plus
- Ability to professionally interact with internal and external customers.
- Detail oriented with the ability to handle multiple tasks at one time.
- Able to prioritize work; strong organization skills.
- Ability to keep calm in stressful situations
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved
Personal Protection Equipment, including but not limited to respirators. Subject to applicable
law, employees that are required to wear respirators must be clean shaven where the respirator seal
meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.