Background Investigation, Calendar Management, Communication Skills, Customer Conversion, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Electricity, Establish Priorities, Flexible Spending Accounts, Follow Through, HVAC, Multitasking, On Site Support, Plumbing, Resolve Customer Issues, Time Management, Training/Teaching, Tuition Reimbursement, Vision Plan
Dispatcher
5‑Day Work Week | Supportive Team | Stable Career Path
Bassett Services is looking for a reliable, detail‑driven Dispatcher to support our HVAC, Plumbing, and Electrical teams. If you’re someone who thrives in a fast‑paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you.
We’re a long‑standing, trusted home‑services company that blends the feel of a well‑run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best — and that starts with the dispatcher who sets every job in motion.
This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team!
Why Work With Bassett
We put our people first. You’ll be supported, trained, and given the tools you need to succeed. Our dispatchers play a critical role in keeping our field teams productive and our customers taken care of — and we make sure you feel valued every step of the way.
Benefits & Perks
Health & Insurance
- Employer‑paid medical, dental, and vision plan options
- Life, AD&D, and long‑term disability included
- Optional short‑term disability and gap coverage
- FSA and HSA contribution options
Retirement
- 401(k) with employer match available upon hire
- Traditional & Roth options
Time Off & Life Balance
- Paid time off and holidays
- Paid parental leave
Growth & Training
- Tuition reimbursement
- Ongoing training and development opportunities
What You’ll Do
- Convert incoming customer calls into booked service appointments
- Prioritize calls based on urgency, customer needs, and technician availability
- Respond to customer requests, resolve issues, and represent the Bassett brand with professionalism
- Schedule appointments using right tech/right call guidelines
- Enter customer and call information accurately into our system
- Receive and document emergency and non‑emergency calls
- Monitor field technicians to ensure efficient routing and time management
- Support the team with clear communication and strong follow‑through
What You Need
- Previous customer service experience
- Strong attention to detail
- Ability to multitask in a fast‑paced environment
- Clear communication skills and a calm, professional demeanor
- Reliable attendance and a strong work ethic
Requirements
- Valid driver’s license
- Availability for weekends and evenings
- Successful completion of assessments, interviews, background checks, and drug screening
Bassett Services is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.