Dispatcher (Install & Service)

Won-Door Corporation is seeking a highly organized and customer-focused Dispatcher to serve as the communication hub between our customers and service/installation team. In this role, you will coordinate service calls and installation schedules, manage daily technician dispatching, provide proactive customer support, track job progress through completion, and help ensure an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, communicates effectively, and can successfully balance multiple priorities while maintaining attention to detail. Previous experience in dispatching, scheduling, customer service, or field service operations is preferred. Learn more about Won-Door Corporation at www.wondoor.com.

https://www.overheaddoor.com

The Overhead Door Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door products.

Qualifications

Education: High School Diploma or equivalent.

Technical Skills:

• Proficient in Microsoft Office Suite.

• Familiarity with dispatching software and scheduling tools is preferred.

Experience:

• Previous dispatching experience is preferred.

• Background in a customer service-oriented environment preferred.

Skills:

• Excellent verbal and written communication skills for internal and external audiences.

• Strong multitasking ability to manage a fast-paced environment.

• Team-oriented mindset with the ability to collaborate effectively.

Key Competencies

• Customer-focused mindset with the ability to build and maintain relationships.

• Analytical thinking and problem-solving capabilities.

• Team-oriented approach while maintaining the ability to work independently.

• Adaptability in a fast-paced and dynamic environment.

Work Environment

This role operates primarily in an office environment.

Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed.

Join our team to contribute to delivering high-quality products and exceeding customer expectations!

Key Responsibilities

Customer Relations and Support: Serve as the primary point of contact for customers, ensuring high-quality service and satisfaction.

• Handle customer complaints in a timely manner.

• Have regular follow-ups with customers to ensure deadlines for installations and services are met.

Job Completion Oversight: Support in the close out of completed jobs and input of technician times.

Scheduling:

• Schedule installations on a live calendar based on technician''s territory and availability.

• Coordinate weekly service schedules and adjust as necessary to ensure timely service delivery.

• Communicate with individual technicians daily to manage and optimize schedules.

• Stay up to date on technicians' time off to ensure coverage of area.

Follow-Up: Ensure timely follow-up on job completions to verify quality and address any outstanding issues.

Key Responsibilities

Customer Relations and Support: Serve as the primary point of contact for customers, ensuring high-quality service and satisfaction.

• Handle customer complaints in a timely manner.

• Have regular follow-ups with customers to ensure deadlines for installations and services are met.

Job Completion Oversight: Support in the close out of completed jobs and input of technician times.

Scheduling:

• Schedule installations on a live calendar based on technician''s territory and availability.

• Coordinate weekly service schedules and adjust as necessary to ensure timely service delivery.

• Communicate with individual technicians daily to manage and optimize schedules.

• Stay up to date on technicians' time off to ensure coverage of area.

Follow-Up: Ensure timely follow-up on job completions to verify quality and address any outstanding issues.