Job Summary We are seeking a professional and skilled HVACDispatcher to join our team. In this role, you will receive calls and emails and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
Receive inbound calls and emails
Collect and document information from callers
Prioritize calls according to the level of urgency
Transmit information to the technicians
Monitor status of the work orders
Qualifications
High school diploma/GED
Previous experience as an HVAC Dispatcher or in a similar position
Excellent typing and data entry skills
Understanding of best practices and procedures for customer service and work order creation.
Strong verbal and written communication skills
Highly organized with the ability to multitask and prioritize projects