Dispatcher

You thrive in the middle of controlled chaos.

When plans change, you don't panic, you reprioritize.

You enjoy solving problems, keeping people informed, and making sure every technician ends up where they need to be, when they need to be there.

If you're energized by making order out of a busy day, keep reading.

Who We Are

Olson Superior Plumbing & HVAC serves Orange County, California, part of the Olson Superior Holdings family of companies. We specialize in plumbing, HVAC, and major systems work, and we do it on a simple conviction, People Over Everything, with four values we actually use: Compassion, Accountability, Respect, and Excellence. If you want to work somewhere that expects excellence, lives its values, and has each other's backs, keep reading.

What You'll Be Doing

You keep the operation moving. Every day you'll optimize schedules, route technicians efficiently, communicate with customers, and adapt quickly as priorities change. You'll balance planned appointments with emergency services, make smart decisions in real time, and help ensure every technician is productive while every customer knows what to expect. When you do your job well, the day runs smoothly, for both the field and the customer.

• Pick up your portion of the board each shift and launch your trucks on time according to the set schedule.
• Route technicians strategically so drive time between jobs stays tight.
• Slot emergencies fast to the nearest capable tech.
• Call or message the customer the moment a window is at risk, before the clock runs out, not after.
• Keep your board true and up-to-date.
• Reconcile your board at end of shift with zero orphaned or unclosed jobs.
• Facilitate communications between departments to ensure all involved parties are kept up-to-date and are in the loop.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry, if you take the time to apply, we will respond to 100% of the applicants.

The process:

1. Click apply and answer a few Who, What, When questions. (5-15 min)
2. If we think you'll be a great fit you'll be texted a link for a 15 min phone interview.
3. We'll send you a link to get scheduled for a one hour long in-person interview.

What You'll Earn

This Dispatcher role pays $20-$30 per hour, with a schedule of 35 to 45 hours a week. If you're looking for steady work with clear compensation, that's exactly what you'll see here.

Why Work With Us

You'll be part of a team built around care. Not fake slogans. Real compassion, accountability, respect, and excellence in how people treat customers, teammates, and the work itself.

• Medical, dental, and vision coverage
• Life insurance policies
• Accrued vacation PTO
• 401(k)
• LifeMart discount benefits on everyday needs like travel, electronics, tickets, family care, wellness, home and auto, financial and legal, apparel, flowers and gifts, and restaurants and dining

Who We're Looking For

• 3+ years of dispatching experience within the Plumbing, HVAC & Home Services industries
• Experience in scheduling and coordinating a field or service team with a track record of running a busy board under pressure.
• A steady hand when the day changes, you re-sequence calmly instead of freezing or going quiet.
• The instinct to call a customer early with honest news rather than hope a delay fixes itself.
• Comfort in scheduling and job management software with the discipline to keep data clean in real time.
• Clear, fast communication with field crews and office staff alike.

If this sounds like you, apply now!