Dispatcher

GFL Environmental, Inc

Lakeland, Florida

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JOB DETAILS

SKILLS

Communication Skills, Customer Support/Service, Documentation, Employee Assistance Plan, Establish Priorities, Health Plan, High School Diploma, Interpersonal Skills, Leadership, Logistics, Multitasking, Operations, Performance Tuning/Optimization, Problem Solving Skills, Sales Operations, Team Player, Telephone Skills, Time Management, Two Way Radio, Waste Management

LOCATION

Lakeland, Florida

POSTED

23 days ago

Are you a high-energy problem solver who thrives in a fast-paced environment? We are looking for a results-driven Dispatcher to join our Lakeland team. You won't just be moving trucks; you'll be the \"mission control\" of our daily operations. As the primary link between our drivers and customers, your personality and drive will directly impact our service quality and operational success.

At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
15 days of paid time off
4 medical plan options including an HSA with employer contribution & match program
Medical, dental, and vision coverage.
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services.

Overview:
GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.

Who You Are (The Ideal Candidate)

Success-Driven: You don't just meet goals; you exceed them. You take pride in "winning the day" by ensuring every route is completed efficiently.
A People Person: You can build rapport with drivers in the yard and maintain a professional, helpful tone with customers on the phone-all in the same hour.
Cool Under Pressure: You enjoy the "puzzle" of logistics and stay calm and focused when things change quickly.
Tech-Savvy: You're comfortable with advanced software (like TRUX) and enjoy using tools to optimize performance.

Key Responsibilities

Be the Hub: Act as the central point of communication, dispatching calls to routes and ensuring drivers have everything they need to succeed.
Optimize & Improve: Work closely with routing specialists to find the most efficient paths, saving time and resources.
Solve Problems Before They Start: Proactively identify potential delivery or pickup issues and resolve them before they impact the customer.
Collaborate for Quality: Partner with Maintenance, Sales, and Operations to ensure a seamless workflow and a "one-team" culture.
Daily Leadership: Perform driver check-ins, review paperwork for accuracy, and assist in determining staffing levels to maximize responsiveness.

Knowledge, Skills, and Competencies

Experience: 1-2 years in transportation, dispatch, or high-volume customer service.
Communication: Elite interpersonal skills; you must be able to communicate effectively via email, phone, and two-way radio.
Prioritization: A proven ability to juggle multiple tasks without dropping the ball.
Education: High school diploma required (post-secondary education is a definite plus).
The "Plus" Factor: If you have TRUX experience, that's great-but if you have the drive and the technical aptitude to learn it, we want to talk to you.

Why Join Us?

This isn't just a desk job; it's a career path for someone who wants to understand the inner workings of logistics and operations. We offer a competitive hourly rate with a chance for a little OT and a chance to work with a team that values your personality as much as your productivity.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is l

About the Company

GFL Environmental, Inc

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