Who We Are
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.
At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
Reporting to the Service Delivery Manager, the Dispatcher (Mid-Shift) will provide effective and efficient scheduling / routing of the IHT technicians and plumbers. Dispatcher responsibilities include, but are not limited to, managing day-to-day technician workload and scheduling installs; identifying, prioritizing, and dispatching emergency work in a timely and accurate manner is a must; reviewing and verifying next day, week, and month routing to ensure workload is at 100% capacity; and creating and maintaining a positive customer service experience while pro-activelyoptimizingoperation.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office schedule is required (Monday - Friday, 10:30am - 7pm) and rotated Saturday's (7am - 5pm) is work from home.
Responsibilities Include But Are Not Limited To
Computer Skills Needed to Perform This Job
Education
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
| Location | Naperville, IL |
| Job Type | Full-time |
| Salary | $20.50–$30.75 Per Hour |
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