Billing, Cargo/Freight, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Hazardous Materials/Substances, Multitasking, Organizational Skills, Regulations, Time Management, Truck Driver, Trucking, Vehicle Fleets
Work Schedule Comments: Typically, Monday-Friday 8am-5pm / Weekends as Needed
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching
- Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure
- Apply any additional charges including and notify customer service of changes
- Track/Maintain yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Request rail billing
- Processes ATP's and Non-Productive pay. Review preliminary payroll
- Oversee drivers HOS and ELD updating
- Manage roadside repair
- Oversee and manage Rail/Port pins - reservations - LFD
- Operating with a sense of urgency while handling challenging environments
- Other duties as assigned
Knowledge/Skills Required:
- Trucking industry/dispatch experience preferred
- Data entry skills; Good communication and organizational skills
- Intermodal experience preferred
- DOT Regulations; Hazardous Materials
- Computer literate
- Ability to multi-task