Overview
The dispatcher is responsible for coordinating and dispatching shuttle drivers and bell staff to ensure efficient and timely service for all guest service and transportation needs.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
Pay: $20.00 per hour
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Schedule: This is a full-time position requiring morning shifts (7:00 a.m. – 3:30 p.m.), scheduled Saturday through Wednesday. Flexibility is required to adjust workdays, including potential shifts on Thursdays and Fridays as business needs dictate.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1
Responsibilities
▫ Review daily events, occupancy levels, and group activity to proactively plan allocation of resources
▫ Dispatch and allocate shuttle drivers and bell staff efficiently to meet guest requests in a timely manner ▫ Monitor response times to guest requests and report service delays to management to aid in guest recovery
▫ Provide real-time problem-solving and support to ensure seamless guest service
▫ Compile reports on response time and daily volume of guest requests
▫ Communicate professionally with guests via phone, using approved service verbiage
▫ Maintain accurate records of employee schedules, breaks, and assignments
▫ Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.
Qualifications
▫ Previous experience in hospitality, dispatching, or logistics preferred
▫ Strong ability to multitask and prioritize various simultaneous duties in a fast-paced environment
▫ Proficiency with basic computer systems
▫ Customer service-oriented mindset with attention to detail
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)