Dispatcher - Night Shift

Responsibilities

Reports to and takes general direction from Night Dispatch Supervisor.

Personnel Responsibilities

• Monitors activities and provides direction to drivers to ensure safe and timely delivery of freight. Proceeds on own initiative with little guidance.
• Communicates with drivers on an ongoing basis, primarily via telephone and mobile communication messaging.
• Exercises independent judgment to determine situations that need to be addressed immediately with employees and/or independent contractors. Forwards information about less urgent situations to the driver's assigned Fleet Manager to be addressed.
• Provides ongoing feedback to drivers regarding their personal performance, both positive and constructive.
• Forwards information to assigned Fleet Manager in situations where a performance related was addressed.
• Evaluates situations reported that could be potentially detrimental to the safety and/or well-being of the driver himself or others.
• Uses independent judgment to take action and/or escalate situations as necessary.
• Ensures drivers conduct themselves appropriately to maintain a work environment that is free of unlawful harassment, including, but not limited to, sexual harassment. Takes action in all potentially harassing situations.
• Integrates the company's noble purpose and core values into every aspect of the position and communicates with team on a regular basis on the company's core values, mission, vision and noble purpose.
• Reinforces the behaviors of employees demonstrating core values and giving recognition to employees who endorse the core values of the company.
• Incorporates core values and noble purpose as part of performance management process and coaches and supports employees on how to demonstrate core values.

Operational Responsibilities

• Dispatches trucks.
• Reads and responds to and/or takes appropriate action regarding all mobile communication messages.
• Reads late pings and takes appropriate action to ensure on time delivery.
• Collects POD faxes when necessary.
• Ensure drivers are following the fuel solution.
• Keeps PTA's current.
• Monitors the Tractor Services screen and corrects temperature issues.
• Verifies unloading charges.
• Trains Drivers in their duties as the situation demands.
• Provide guidance to Drivers on editing their DOT logs.
• Assist Drivers in trip planning.

Relay Responsibilities

• Ensures that relays are feasible and that the load will deliver on time.
• Sets up and watches relays to ensure the delivery of on time freight.

iSeries Alert Responsibilities

• Receives iSeries Alert Messages indicating there are emergency issues with the temperature of the trailer and/or cargo
• Follows company direction and properly investigates and addresses all alerts thoroughly and with urgency - Even if it is a reoccurring alert
• iSeries Alert messages are a critical function of the job and if not properly addressed may result in immediate termination.

Risk Management Responsibilities

• Writes up accident reports.
• Writes up OS&D reports.

General Responsibilities

• Enforces policies outlined in the Driver's Information Handbook and Owner Operator Information Handbook.
• Leaves shift communication sheet when necessary.
• Investigates and addresses all Personal Conveyances.
• Other duties and responsibilities as assigned.

Elevate Auto-Dialer Responsibilities

• Follows Elevate policy and remains logged in to auto-dialer system to receive inbound calls and be available for auto-queued outbound calls.
• Updates agent status in dialer as directed by management.
• Remains logged in to dialer and keeps unavailable time (including wrap-up time) to a minimum.
• Dispositions calls appropriately to summarize the outcome of the call.