Job Summary: The dispatcher will act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be an excellent communicator and be able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as complete other operational support functions as assigned by the Dispatch Manager. The goal of the dispatcher is to enable different parties to communicate by ensuring the accurate and timely transmission of information. This is an in-person position where you will report to the office during your scheduled shifts.
Essential Duties and Responsibilities:
Receives emergency and non-emergency calls
Takes down location and personal information of the caller
Dispatches available units to the proper location
Maintains logs of all calls and dispatched units
Enters call information and records into the database
Prioritizes simultaneous emergency scenarios
Stays up to date on location and activity of units in the area
Monitors activity of vehicles and on-duty personnel during shift
Arrives for duty appropriately groomed and in the proper work dress/uniform
Maintains punctual and regular attendance
Completes all required/assigned Company training
Perform other duties as assigned
Required Knowledge, Skills and Abilities:
Demonstrates knowledge of police codes and law enforcement terminology
Possesses knowledge of the function and types of police radio frequencies
Exhibits ability to remain calm in a crisis
Demonstrates excellent listening skills
Communicates clearly and effectively
Pays close attention to detail
Is capable of using a radio dispatch system
Possesses ability to remain alert for long shifts
Demonstrates ability to work quickly and efficiently
Possesses strong problem-solving and analytical skills
Exhibits strong organizational abilities
Determines which situations require the most immediate attention
Demonstrates the ability to multitask efficiently
Possesses mental and emotional strength necessary to deal with stressful situations for long periods of time
Articulate instructions clearly in writing and speech
Education and Experience
High school diploma or GED required
1 year of Dispatching experience is preferred
Job-specific training required
Must be at least 18 years of age
Must have a high school diploma or GED
Must have a clean background and ability to pass a drug screen
Work Environment
Working hours will be spent in the dispatch office, receiving and directing calls
The majority of time will be spent sitting at a computer and/or radio dispatch unit
Environment can be highly stressful and fast-paced
Shifts vary from day to night