Administrative Skills, Communication Skills, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Develop and Maintain Customers, Documentation, Health Plan, Maintenance Services, Multitasking, Operational Support, Organizational Skills
Title: Dispatcher / Office Coordinator
Location: Amityville, NY
Schedule: Monday – Friday 8:00 AM – 5:00 PM
Compensation: $25/per hour
About This Opportunity
A busy towing company in Amityville is seeking a dependable and highly organized Dispatcher /Office Coordinator to join their team. This is a fast-paced, high-volume office environment requiring someone who can effectively multitask, handle hectic phone activity, and confidently navigate a variety of customer personalities and situations daily. The ideal candidate is professional, detail-oriented, tough-skinned, and able to remain calm under pressure while supporting daily dispatching and office operations.
Contributions
- Answer and manage a high volume of incoming phone calls
- Dispatch drivers and coordinate towing/service requests efficiently
- Communicate with customers regarding service updates and scheduling
- Handle difficult conversations and resolve customer concerns professionally
- Create and maintain customer/job folders and records
- Perform filing, clerical, and general administrative support duties
- Maintain accurate documentation and data entry within company systems
- Coordinate with drivers, customers, and internal staff throughout the day
- Support overall office operations in a hectic and fast-moving environment
Bringing to the Table
- Prior dispatching, customer service, administrative, or transportation industry experience preferred
- Ability to handle high-pressure situations and multiple priorities simultaneously
- Strong communication and organizational skills
- Professional demeanor with the ability to work with many different personality types
- Thick-skinned, resilient, and able to remain composed in stressful situations
- Strong attention to detail and dependable work ethic
- Comfortable working in a busy office with constant phone activity
Incentives
- Permanent, Long-Term opportunity
- Paid vacation/PTO offered
- Monday through Friday schedule with consistent hours
- Please note: Medical benefits & 401(k) are not currently offered due to company size and industry structure.