Best Practices, Communication Skills, Contract Management, Data Entry, Emergency Response, Establish Priorities, High School Diploma, Multitasking, Office Management, Organizational Skills, Presentation/Verbal Skills, Project Tracking, Proposal Writing, Team Player, Time Management, Typing, Writing Skills
- 401(k)
- Company parties
- Employee discounts
- Paid time off
Benefits/Perks
- Competitive Compensation
- Paid Time Off
Job Summary
We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Receive inbound emergency and non-emergency calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct technicians to appropriate location
- Monitor status of technicians
- Communicate with customers in a timely manner
- Manage maintenance contracts
- Create proposals
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent communication skills
- Excellent typing and data entry skills
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Ability to work well with others
C
Comfort City Mechanical Inc