Dispatcher
844-293-4181
Bison Transport is looking to add a qualified Dispatcher to our Amherst, WI team
Continental Schedule- Wednesday, Thursday, Friday, Saturday 6:00 am - 6:00 pm. Rotating Wednesday every other week
Summary
The dispatcher will execute the day-to-day activity of their assigned driver fleet of 40+ drivers. This includes monitoring of the fleet, accurately distributing, receiving and updating information. The dispatcher is responsible for identifying and participating in the resolution of issues relating to day-to-day activity of the driver. The dispatcher must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities
Responsibilities
Dispatch:
This involves the transmitting and receiving of all information relevant to the driver performing his/her duties within the company and customer requirements:
Read and manage all messages as they pertain to the driver, equipment, and loads
Detail pick-up and delivery instructions
Provide customer specific information as required
Track, plan, and manage home time events
Ensure the system reflects an accurate portrayal of events and times
Immediately address all scheduling conflicts or issues as they arise
Provide driver routing as required
Ensure day-to-day activity of fleet is confirmed and completed by end of day
Validate the drivers know how to complete trips to meet service requirements
Maintain accurate ETA/PTA and confirm ETA of relays and FCFS
Enter accurate late coding as necessary
Monitor and alert CSR of possible detention
Satellite and Telephone Management
Be the drivers first point of contact and act on his/her needs. This involves the handling of all driver related satellite messages or calls within assigned and overflow queues
Effectively manage and respond to satellite messages or answer the phone queues
Instruct drivers on proper satellite and telephone procedures
Effectively relay information via satellite in a cost-effective manner
Reporting
Record, communicate, and document all situations that should be reviewed by other parties, for information, action, and record keeping purposes
Report and document all customer service, planning, and driver-related issues to the appropriate personnel
Problem Resolution
Work on behalf of both the driver and the company to resolve any day-to-day issues that may arise
Planning/Customer Service issues
Pay/Payroll Issues
Driver issues regarding day-to-day activities
Requirements
Proven experience in dispatching or logistics within the transportation industry.
Strong communication skills for effective interaction with drivers and customers.
Familiarity with fleet management systems and GPS technology.
Ability to analyze data and make informed decisions quickly under pressure.
Experience with Oracle Transportation Management or similar software is a plus.
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