Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Support Operations Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.
This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.
What You'll Do:
Serve as the front line, supporting our driver-partners
Thrive in a fast-paced environment tackling an array of customer issues
Become an expert on our services and spread the love of Via everywhere
Deliver above-and-beyond customer service to our riders
Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Who You Are:
Clear communicator, good listener, with excellent reading comprehension and writing skills
Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
A well-rounded team player who takes ownership of (and pride in) your work
Dynamic; willing to wear multiple hats and work on projects of all types
You take initiative to solve problems and get the job done
Empathetic and have the ability to put yourself in the customer's shoes
Intellectually curious, and a willingness to embrace the uncertain
Fluency in English is a must, and Spanish is a plus
Compensation:
Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Hourly wage starting at $23.00/hr
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
Benefits:
Fuel costs reimbursed for those commuting into our office in Summit County, Utah
Employer-subsidized health, vision, and dental insurance
Employer-subsidized life insurance
Employer-subsidized short and long-term disability insurance
A generous paid-time-off package
Reimbursement for winter tires paid at the end of winter season