Position: Security Dispatcher Part-Time - SATURDAYS ONLY and POSSIBLE FILL INS AS NEEDED Classification: Dispatch | Department: Dispatch Center | | |
| Monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. Receive and edit reports that are submitted to the system from the guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor all client cameras for alarms, alerts, intrusions, and or trespassers to dispatch to patrol supervisors. Monitor Guard's schedule/times through software for safety and client request purposes. Other duties as requested. This Position is for Saturdays 4:00pm -12:00am and POSSIBLE FILL INS AS NEEDED FOR OTHER DISPATCHERS. | - Decision /judgment requirements and relative priorities of situations
- Record details of calls, dispatches, and messages.
- Ability to thoroughly obtain detailed information from clients' dispatch/callers to determine their site client locations and the nature of their problems to relay the type of response needed to the patrol supervisor.
- Monitor all client cameras and computer screens and contact emergency response field units to determine patrol units available for dispatch.
- Receive incoming telephone or alarm system calls regarding emergency response to dispatch patrol units.
- Maintain access to and security of highly sensitive and confidential materials.
- Maintain files of information relating to emergency calls, such as personnel rosters, emergency callouts, and other client information.
- Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
- Phone etiquette for new clients, employees, and others.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
| | - Active Listening
- Attention to Detail
- Dependable and flexible with schedule
- Ability to work under pressure while staying focused and professional
- Ability to multitask with accuracy and detail
- Speech Clarity
- Written Comprehension/grammar
- Computer experience
| | | - Automatic call distributing; Mobile data computers; Switchboards; Multi-line telephone systems; Base station radios, 10 codes
- Computer-aided dispatch software; Microsoft Office and other Security software (training provided)
| Additional Job Activities | |
- As Requested by Management
Benefits for Full Time position only: Medical, dental, vision, life insurance, sick leave | | |
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