Dispatcher

Department: Police

FLSA Status: Non-Exempt

Pay Grade: 17

Supervisor: Lieutenant

 

Summary of Responsibilities:  Receives calls on the City’s 911 system for both emergencies and non-emergencies. For emergency calls, obtains information from callers and determines the appropriate agency to respond; dispatches appropriate agency, providing them with information needed to respond and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts other services or utility companies as needed. For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts various other departments as needed to resolve problems.  Responsibilities include performance of varied clerical activities and the periodic testing of communications equipment.  Although the disposition of calls is in accordance with established procedures and regulations, the employee must demonstrate good judgment and knowledge of geographical layout of the area, in dispatching activities.  Work is reviewed by the observation and monitoring of the employee’s operations and radio communications.

 

Examples of Duties: 

 

 

 

 

 

Environment: Work is performed primarily in a standard office environment.  Employee must be able to work a flexible schedule that may include evenings, weekends and holidays.

 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of times; to occasionally stoop, bend, kneel, crouch, reach and twist, to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; and to verbally communicate to exchange information. Possess 20/20 vision or correctable to 20/20 vision.