Administrative Skills, Communication Skills, Contract Creation, Customer Support/Service, Detail Oriented, Health Insurance, Maintenance - Plumbing, Multitasking, Organizational Skills, Plumbing, Telephone Skills
Dispatcher / Receptionist – Plumbing Office
Chatsworth
Full-Time | Monday–Friday | 8:00 AM – 5:00 PM
We are looking for an experienced Dispatcher / Receptionist to join our busy plumbing office in Chatsworth. This position is ideal for someone who is highly organized, fast-paced, and able to handle multiple technicians, customer calls, scheduling, and office responsibilities throughout the day.
Responsibilities
Answer incoming customer calls professionally and efficiently
Schedule and book service appointments
Dispatch and coordinate multiple plumbing technicians daily
Manage and control the technicians’ schedules
Remind technicians of upcoming jobs and schedule updates
Follow up with customers regarding appointments and payments
Assist with writing contracts and office paperwork
Communicate clearly with technicians and customers throughout the day
Handle receptionist and general office duties as needed
Requirements
MUST have Service Titan experience
Please do not apply if you do not have ServiceTitan experience
Strong multitasking and communication skills
Ability to work well under pressure in a fast-paced environment
Fast typing and computer skills required
Ability to manage several technicians and customer situations at once
Reliable, organized, and detail-oriented
Professional phone etiquette and customer service skills
Schedule
Monday through Friday
8:00 AM – 5:00 PM
In-office position only
Office located in Chatsworth, CA
Preferred Qualities
Plumbing or home service industry experience preferred
Positive attitude and team-player mentality
Strong follow-up and problem-solving skills
To apply, please send your resume and include your experience with ServiceTitan.
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DISPATCHER / RECEPTIONIST NEEDED