**Job Summary:**
As a Dispatcher, you will be responsible for receiving incoming calls, determining the nature of each call, and dispatching the appropriate personnel to respond to service requests. You will play a crucial role in coordinating and prioritizing service calls to ensure timely and efficient assistance to customers.
**Qualifications:**
- High school diploma or equivalent
- Proven experience in a customer service or call center environment
- Strong communication and organizational skills
- Ability to remain calm under pressure and make quick decisions
- Familiarity with dispatch systems and procedures is a plus
**Responsibilities:**
- Answer incoming calls and gather essential information from callers
- Determine the nature of each call and prioritize service requests
- Dispatch appropriate personnel based on nature, location, and availability
- Maintain accurate records of calls, dispatches, and personnel assignments
- Communicate effectively with both customers and service technicians
- Monitor and track the status of service calls to ensure timely resolution
**Additional Requirements:**
- Willingness to work in a fast-paced environment
- Ability to work rotating shifts, including nights, weekends, and holidays
- Proficiency in using computer systems and software for data entry and communication