Call Volume, Communication Skills, Customer Support/Service, Data Entry, Establish Priorities, High School Diploma, Maintain Compliance, Multitasking, Organizational Skills, Presentation/Verbal Skills, Schedule Development, Time Management, Typing, Writing Skills
- Opportunity for advancement
Benefits/Perks
- Competitive Compensation
- Career Growth Opportunities
Job Summary
Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.
The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.
Responsibilities
- Receive and manage inbound non-emergency calls
- Collect and accurately document caller and trip information
- Schedule same-day and future transportation requests
- Assign and dispatch trips to drivers in real time using dispatch software
- Monitor trips and adjust schedules as needed
- Prioritize calls based on urgency and service needs
- Communicate effectively with drivers and internal teams
- Ensure all rides are assigned promptly and accurately
- Maintain high standards of customer service and compliance
Qualifications
- High school diploma or GED required
- Previous experience as a dispatcher, scheduler, or similar role preferred
- Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred
- Ability to handle a high volume of phone calls
- Strong typing and data entry skills
- Excellent verbal and written communication skills
- Highly organized with strong multitasking abilities
- Ability to work well under pressure in a fast-paced environment
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Star Nonemergent Transportation, LLC