Dispatcher, Security

General Definition of Work

The dispatcher, under general supervision, performs support work with minimal decision-making discretion receiving incoming calls for assistance and dispatching appropriate services, as needed. Position is responsible for clerical duties and maintaining a variety of records and reports. Employee performs district-level work to carry out Board of Education policies under the direction of the supervisor of school law enforcement or the assistant director of transportation special projects.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Receive and log emergency calls such as power failure, elevator entrapment, intrusion alarms, fire or other emergency; determine nature, priority and location of emergency; dispatch appropriate school system personnel; call other agency emergency units as necessary and in accordance with established procedures
• Locate and dispatch security or maintenance personnel by two-way radio and telephone as necessary; report emergencies to appropriate administrative and supervisory personnel in accordance with established operational policies
• Coordinate field communications between field units and units of other agencies and organizations
• Establish and maintain daily logs and records associated with maintenance calls for service; prepare work orders and route to appropriate department for action
• Monitor alarm print outs; communicate irregularities to appropriate personnel; dispatch security patrol officer to area to investigate malfunction
• Answer non-emergency calls for assistance; answer maintenance service emergencies during evenings, weekends and holidays
• Operate a variety of telecommunications equipment including a multi-line telephone system, radio desk set and digital alarm receivers
• Monitor and maintain log of key distribution of authorized security or maintenance personnel
• Maintain records and files on transportation, security, warehouse, administrative and maintenance vehicles; collect and record data on new vehicles; obtain vehicle registrations as necessary
• Provide information and assistance to the general public
• Receive and distribute incoming calls to appropriate officers after hours
• Monitor weather broadcasts and notify appropriate officials in the event of threatening weather conditions
• Receive incoming phone messages and distribute to the appropriate parties
• Perform related duties as assigned

Education and Experience

• High school diploma or equivalent required
• Minimum of one (1) year telecommunication or dispatch experience required
• Equivalent combination of education and experience

Pay schedule/Grade : NC Hourly 08