Job Description
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
- Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
- Makes every effort to compress call scheduling to effectively maximize productivity and revenue
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
- Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
- Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Must have good computer software skills
- Prior customer service experience preferred
Compensation: $18.00 - $20.00 per hour
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
Numbers & Facts
| Location | Temple, Texas |
| Industry | Construction - Residential & Commercial/Office |
| Salary | $18–$20 Per Hour |
| Company Size | 50 to 99 employees |
| Website | https://www.benjaminfranklinplumbing.com/dover/ |
About Company
📍Address: 4282 North Dupont Highway, Dover, DE 19901
☎Phone: +1 (302) 613-0703
Benjamin Franklin Plumbing of Dover, DE is a full-service plumbing company offering emergency repairs, system installations, and preventative maintenance throughout Delaware. Our experienced team specializes in tankless water heater installation, water heater repair, drain cleaning, sewer inspection, faucet and toilet repair, garbage disposal repair, and more. We’re available 24/7 for emergency plumbing services, ensuring that your needs are met promptly and professionally.
With offices in Dover, Wilmington, and Milford, we proudly serve Kenton, Odessa, Clayton, Cheswold, Woodside, Viola, Felton, Hartly, Smyrna, Houston, Marydel, Magnolia, Townsend, Frederica, and St Georges. Contact us today for reliable and efficient plumbing solutions.
Skills
- Calendar Managementunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Information Technology & Information Systemsunmatched
- Order Deliveryunmatched
- Plumbingunmatched
- Productivity Managementunmatched
- Purchasing/Procurementunmatched
- Revenue Growthunmatched
- Schedule Developmentunmatched
- Time Managementunmatched
- Training Programunmatched
- Training/Teachingunmatched
- Warehouse Coordinationunmatched
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