Dispatcher

Benjamin Franklin Plumbing

Temple, Texas

JOB DETAILS
SKILLS
Calendar Management, Customer Satisfaction, Customer Support/Service, Information Technology & Information Systems, Order Delivery, Plumbing, Productivity Management, Purchasing/Procurement, Revenue Growth, Sales, Schedule Development, Time Management, Training Program, Training/Teaching, Warehouse Coordination
LOCATION
Temple, Texas
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
 
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES 
  • Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
  • Makes every effort to compress call scheduling to effectively maximize productivity and revenue
  • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client’s convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
  • Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
  • Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS 
  • High school diploma or equivalent required
  • Must have good computer software skills
  • Prior customer service experience preferred
 
Compensation: $18.00 - $20.00 per hour




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

About the Company

B

Benjamin Franklin Plumbing

📍Address: 4282 North Dupont Highway, Dover, DE 19901

☎Phone: +1 (302) 613-0703

Benjamin Franklin Plumbing of Dover, DE is a full-service plumbing company offering emergency repairs, system installations, and preventative maintenance throughout Delaware. Our experienced team specializes in tankless water heater installation, water heater repair, drain cleaning, sewer inspection, faucet and toilet repair, garbage disposal repair, and more. We’re available 24/7 for emergency plumbing services, ensuring that your needs are met promptly and professionally.

With offices in Dover, Wilmington, and Milford, we proudly serve Kenton, Odessa, Clayton, Cheswold, Woodside, Viola, Felton, Hartly, Smyrna, Houston, Marydel, Magnolia, Townsend, Frederica, and St Georges. Contact us today for reliable and efficient plumbing solutions.

 

COMPANY SIZE
50 to 99 employees
INDUSTRY
Construction - Residential & Commercial/Office
WEBSITE
https://www.benjaminfranklinplumbing.com/dover/