Dispatcher Trainee

Dispatcher Trainee

Salary

$2,096.80 - $3,096.80 Biweekly

Location

City Hall - 1700 Convention Center Drive, Miami Beach, FL

Job Type

Full-time

Job Number

02694

Department

PUBLIC SAFETY COMM. DIVISION

Opening Date

07/21/2026

Closing Date

8/4/2026 5:00 PM Eastern

• Description
• Benefits
• Questions

Nature of Work

This position performs telecommunications work, in a trainee capacity, in the operation of radio transmitting and telephone equipment and other automated systems to dispatch and communicate with mobile public safety units and the public. Upon successful completion of all mandated training the candidate will be promoted "Dispatcher" under a higher pay range.

NOTE:

Starting pay incentive will be applied based on experience, certifications and qualifications.

Shift differential: $0.75 Afternoon Shift

$1.00 Midnight Shift

Accreditation Performance Incentive: $750.00 Every Three months contingent on case evaluation compliance scores.

Second Language Pay: Equal to 2% of biweekly base pay.

Illustrative Examples of Essential Duties

• Participates in a program of training which includes, but is not limited to, formal and informal: lectures, seminars, demonstrations, applications, evaluations, and examinations in order to acquire the knowledge, skills and abilities necessary to perform the duties of the classification of Dispatcher.

• Studies, retains, and successfully demonstrates knowledge, skills, and abilities attained from lectures, seminars, demonstrations, applications, materials, data, and any other sources of information presented.

• Performs simple cleaning and maintenance of work station and appropriate computer and other equipment.

• Maintains inventory of supplies.

• Participates in the program of training in order to become proficient in and to perform the following tasks:

• Receives requests for radio transmission from Communications Operators relative to the reporting of fires, disturbances of the peace, suspicious persons, other emergencies, and a variety of other incidents.

• Evaluates the need for fire, police, or other assistance by determining the nature of the incident, the geographical location, the governmental jurisdiction, and priority.

• Dispatches appropriate personnel and equipment using a computer aided dispatch system or other means; controls the distribution of air time; relays and responds to requests and information from field personnel and transmits to proper officers.

• Maintains continued communication with personnel for the duration of incidents.

• Performs equipment tests periodically.

• Contacts other agencies for assistance as needed.

• Assists in the coordination of evacuations in the event of hurricanes and other major events.

• Receives and relays telephone calls from the public and others regarding requests for police and fire assistance of both emergency and non-emergency nature.

• Performs other related duties as assigned.

Minimum Requirements

• Two year degree OR one (1) year of experience relevant to the major duties/essential functions of the position. Part-time experience will be prorated.
• Possession of Certification in FCIC/NCIC (Florida Crime Information Center) within twelve (12) months of appointment.
• Must be able to type 35 correct w.p.m.
• Must be able to work variable shifts, including nights, weekends, and holidays.
• Must be fluent in English, both written and spoken.
• Must pass an extensive criminal background check.
• Possession of a valid drivers license issued by the State of Florida (within 30 days of employment for non- Florida residents) for the type of vehicle or equipment operated with an acceptable driving record.

Preferred:

• Three (3) years of experience relevant to the major duties/essential functions of the position. Part-time will be prorated.
• Direct experience dispatching police/fire.
• Experience in a police and/or fire rescue emergency dispatch center, police aide work, explorer program and/or college level course work in criminal justice, telecommunications or related field preferred; or any equivalent combination of education, training, and experience.

Physical Requirements:

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
• The work is typically performed in a communications center.

For all positions

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all state, county and city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach.

For technical professional, supervisory and managerial positions

• Ability to develop innovative and creative solutions to issues consistent with the Citys strategic plan

Applicants must detail any related work experience on the application or risk disqualification. It is the applicants responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility. City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified.

Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veterans preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application

Required Examination

None.

For all positions:

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Performs related work as required.
• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach.

For all technical, professional, supervisory and Managerial positions:

• Ability to develop innovative and creative solutions to issues consistent with the City's strategic plan.

Applicants must detail any related work experience on the application or risk disqualification. It is the applicants responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility. City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified.

Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veterans preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application.

DCF: For any job announcement that requires a a screening through the clearinghouse please see link to the website:

HB531 | Florida Agency for Health Care Administration

Benefits are available to FULL-TIME employees only. The City of Miami Beach offers a comprehensive benefits package, including 12 vacation, 12 sick days, 15 paid holidays (11 holidays and 4 floating holidays); partially sponsored by the City group medical (including visual) and dental insurance, life insurance. Excellent retirement plan: pre-tax employee contribution added to the Citys contribution; 5 year "cliff vesting."

Voluntary Benefits (fully paid by the employee, but payroll deductible): flexible spending account; 457 Deferred Compensation Plan, and Roth IRA; universal and critical life insurance, disability insurance, long-term care, and lump sum cancer policy. Also, U.S. Legal Services, tuition assistance, pre-tax payroll contributions, continuation of medical and dental coverage up to 18 months upon termination (COBRA).

For a more detailed overview of the benefit package, please visit Benefits section at http://web.miamibeachfl.gov/hr

01

Do you possess a two year degree OR one (1) year of experience relevant to the major duties/essential functions of the position. (Part-time experience will be prorated)

• YES
• NO

02

Do you possess a current 911 PST Certification from the Florida Department of Health?

• Yes
• No

03

I acknowledge that I must obtain the certification in FCIC/NCIC (Florida Crime Information Center) within twelve (12) months of appointment.

• YES
• NO

04

Have you had heavy public contact experience while performing multiple tasks simultaneously?

• Yes
• No

05

Are you able to type 35 words per minute?

• YES
• NO

06

Are you able to work variable shifts, including nights, weekends, and holidays?

• YES
• NO

07

Are you fluent in English both written and spoken?

• YES
• No

08

I acknowledge that I must pass an extensive criminal background check?

• YES
• NO

09

Do you possess a valid drivers license issued by the State of Florida (within 30 days of employment for non- Florida residents) for the type of vehicle or equipment operated with an acceptable driving record?

• YES
• NO

10

Do you have direct experience dispatching police/fire or call taking in a 9-1-1 Center?

• YES
• NO

11

Do you have a APCO Telecommunicator Certification?

• YES
• NO

12

Which best describes your level of education? Please make sure to complete Education section of the application.

• High School
• Some college
• Associates Degree
• Bachelors Degree
• Masters Degree or beyond

13

Do you possess a current E.M.D certification?

• YES
• NO

14

Do you possess a current E.F.D. certification?

• YES
• NO

15

Do you possess a current E.P.D. certification?

• YES
• NO

16

How many years of experience do you have relevant to the major duties/essential functions of the position? (Part-time experience will be prorated)

• No such experience
• Less than 1 year of experience
• 1-2 years of experience (but less than 2)
• 2-3 years of experience (but less than 3)
• 3-4 years of experience (but less than 4 )
• 4-5 years of experience (but less than 5)
• Over 5 years experience

17

I acknowledge that in order to claim Veterans Preference, I must indicate it on the application form and attach proper documentation. If you are not claiming Veterans Preference, please check box indicating "N/A".

• I acknowledge and agree to the above
• N/A

Required Question

Employer City of Miami Beach

Address 1700 Convention Center Drive

3rd Floor

Miami Beach, Florida, 33139

Phone 305-673-7524

Website http://www.miamibeachfl.gov