Job Description
Additional InformationMust be flexible to work various shifts, including weekends and holidays.
Job Number26109929
Job CategoryRooms & Guest Services Operations
Location1501 Gaylord Trail, GRAPEVINE TX 76051, United StatesVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Job Number26109929
Job CategoryRooms & Guest Services Operations
Location1501 Gaylord Trail, GRAPEVINE TX 76051, United StatesVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Maintain security of vehicles and vehicle keys. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Notify Loss Prevention/Security of any guest reports of theft. Answer, record, and process all guest calls, requests, questions, or concerns. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette; exchange information using electronic devices. Develop and maintain positive working relationships with others; support team to reach common goals. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Numbers & Facts
| Location | GRAPEVINE, TX |
| Industry | Hotels and Lodging |
| Company Size | 100 to 499 employees |
| Year Founded | 1927 |
| Website | https://www.marriott.com/ |
About Company
Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.
Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Skills
- Data Visualizationunmatched
- Hospitality and Tourismunmatched
- Housekeeping/Cleaningunmatched
- Loss Preventionunmatched
- Point of Sale (POS) Systemsunmatched
- Team Playerunmatched
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