Dispatcher

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Confidential – Experienced HVAC Service Dispatcher
We are seeking a highly experienced and detail-oriented HVAC Service Dispatcher to join our team. This is a fast-paced, high-volume position that requires exceptional organizational skills, strong communication, and the ability to follow established processes with consistency and accuracy.
Qualifications:
Minimum of 5–10 years of HVAC service dispatch experience
Strong knowledge of HVAC systems, terminology, and service operations
Excellent ability to retain information, understand processes, and execute them consistently
Highly organized, thorough, and detail-oriented
Proficient in Microsoft Excel, Word, PDF software, and Outlook
Comfortable working in a fast-paced environment with changing priorities
Outstanding customer service and communication skills
Key Responsibilities:
Manage 50–100 customer interactions daily via phone and email
Schedule preventive maintenance and repair service calls
Dispatch the appropriate technicians based on the scope and type of work
Prepare, update, and send customer estimates
Coordinate with Purchasing, Projects, and Operations to ensure customer information and job details remain accurate and current
Work closely with field technicians to ensure they have the information and resources needed for success
Follow established procedures consistently while maintaining a high level of accuracy
Assist with general office management and administrative duties as needed
About the Role:
This position is ideal for an experienced HVAC dispatcher who thrives in a demanding, team-oriented environment. The successful candidate will be dependable, proactive, and able to manage multiple priorities while delivering excellent customer service. This is a critical role within our organization and is best suited for someone who enjoys working in a fast-paced setting where attention to detail and strong communication are essential.