JOIN TO THE MOST AMAZING TEAM NEAR THE AIRPORT!About usSince the 1980s, we have been a trusted transportation and distribution provider in the Southeast, driven by our commitment to customized solutions and outstanding service. Join us and advance your career with a company dedicated to innovation, reliability, and operational excellence.
We are looking for a highly skilled and detail-driven Dispatcher/Customer Service Representative (CSR) to join our critical courier operations team. This role demands expertise in dispatcher responsibilities and proficiency with Xcelerator software — experience with both is mandatory.
Based at our office near Atlanta Airport, you will be an essential part of a well-established, tenured team in a dynamic environment poised for significant growth. This unique opportunity offers professional stability with competitive compensation and a full benefits package.
What You’ll Do
- Accurately receive, prioritize, and process time-sensitive orders for courier deliveries.
- Dispatch and coordinate driver schedules effectively, ensuring prompt, seamless service.
- Monitor routes and driver statuses in real time to optimize operations and meet delivery deadlines.
- Communicate essential information such as order specifics, traffic updates, and delivery instructions to drivers.
- Maintain detailed records of calls, dispatch activities, and logistical data within the system.
- Provide responsive, professional customer support by promptly addressing inquiries and resolving issues.
What We’re Looking For
- Required: Proven experience dispatching courier drivers with hands-on use of Xcelerator software.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced setting.
- Excellent problem-solving abilities and sound decision-making under pressure.
- In-depth knowledge of the Atlanta metro area and Southeast region logistics.
- Ability to pass background check, drug screening, and maintain a clean motor vehicle record (MVR).
Benefits
- Competitive pay with potential to transition from part-time to full-time.
- Comprehensive benefits including 401(k) matching, medical, dental, vision, and paid time off.
- Adaptable scheduling to fit your lifestyle.
- Be part of a collaborative, tenured team with decades of logistics expertise.
- Work onsite in a professional, growth-oriented environment near Atlanta Airport.