Air Star Transportation is currently seeking EXPERIENCED, Flexible, In-Office Dispatchers to join our team in a full time position. The Dispatcher acts as the liaison between our company and its current clients. The right candidate will be flexible, dependable, positive and hard-working to cover shifts as needed. We pride ourselves for promoting from within and we are growing. YOU MUST BE ABLE TO WORK ALL SHIFTS.
Daily Responsibilities:
- Answer calls and provide support to questions and concerns
- Managing large amounts of inbound and outbound calls in a timely manner
- Identify client needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers by taking the extra mile
- Customer Service/Dispatching
- Utilize technology, software, and tools appropriately
- Able to multi-task, set priorities and manage time effectively
- Other duties as assigned
Requirements (Knowledge and Skills):
Knowledge:
- A high school diploma or equivalent
- Previous experience in a customer support, office, clerical role, preferred
- Strong sense of customer focus and being able to adapt to different personality types
Skills:
- Strong phone and verbal communication skills
- Strong active listening skills
- A polite, upbeat, positive, and professional demeanor
Job Type: Full-time
Pay: Depending on experience
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Application Question(s):
- Are you able to pass a drug screen?
- Are you able to pass a criminal background check?
- Have you ever worked for Access?
- How many years of Dispatching experience do you have?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)