Dispensary Agent - Part Time

Fine Fettle

Stamford, CT

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JOB DETAILS

SKILLS

Communication Skills, Consumer Protection, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, High Reliability, High School Diploma, Interpersonal Skills, Inventory Management, Inventory Management Software, Licensing, Lift/Move 50 Pounds, Maintain Compliance, Multilingual, Operations Management, Order Picking/Packing, Order Processing, Physical Demands, Point of Sale (POS) Software, Presentation/Verbal Skills, Problem Solving Skills, Product Flow, Resolve Customer Issues, Retail, Retail Operations, Sales, Sales Operations, Sales Support, Spanish Language, Team Player, Training/Teaching

LOCATION

Stamford, CT

POSTED

3 days ago

Description

Come Join Our Fine Fettle Family!

About the Company:

Fine Fettle is a family owned, locally run multi-state cannabis company with operations across Connecticut, Georgia, and Massachusetts. As a leading cannabis retailer, our mission is to create comfort in cannabis while enabling customers and patients to realize cannabis' full potential to improve their lives. We are dedicated to providing exemplary products and superior customer experiences. We believe that we can truly make a difference in the lives of our patients and customers by utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing. We help customers incorporate cannabis into their lives in ways that optimally fit their individual needs. To support this mission, we are seeking driven, dedicated, and collaborative individuals who are passionate about contributing to our continued growth within the dynamic cannabis industry.

About the Role:

Fine Fettle is seeking a highly motivated and versatile Dispensary Agent to support both front-of-house and back-of-house operations in our retail cannabis dispensary. This unique hybrid role combines elements of customer service, sales, and inventory management, providing an opportunity to engage in multiple aspects of cannabis retail operations.

The ideal candidate for this role is enthusiastic, dependable, and excited at the prospect of learning about various aspects of a cannabis retail operation. Additionally, excellent candidates for the role will be coachable, attentive to detail, and enthusiastic about making an impact on team performance. Success will also require a high level of reliability, integrity, and the ability to receive and adapt in accordance with constructive feedback. Many of the responsibilities within the Dispensary Agent position will be customer facing and as such will require strong interpersonal and customer service skills.

Primary Responsibilities Include, but Are Not Limited To:

As a Dispensary Agent, you will rotate between customer-facing and operational roles to ensure smooth day-to-day operations and exceptional customer experiences. Key responsibilities include:

Customer-Facing Roles:

Sales Agent:
- Serve as the primary point of contact for customers at the point of sale.
- Provide education about products and deliver a 5-star customer experience.
- Execute sales transactions efficiently and accurately.

Greeter:
- Welcome customers and patients to the dispensary and direct them to the appropriate lines or resources.
- Communicate front-of-house updates or issues to the Front Desk Manager and General Manager.

Operational Roles:

Order Entry Technician:
- Scan and process filled bags of cannabis products into the Point of Sale (POS) software for customer pickup.

Order Puller:
- Prepare cannabis bags for fulfillment, ensuring accurate labeling and documentation.

Runner:
- Transport products between the inventory vault and the sales floor to support sales operations.

Inventory Technician:
- Coordinate with Leads and Management to manage the flow of product in response to customer and operational needs.
- Organize and maintain the vault to ensure compliance, operational efficiency, and inventory accuracy.
- Input and verify data in the POS and inventory management software systems.
- Receive, record, and store cannabis deliveries, ensuring proper documentation and compliance.

Skills and Qualifications:

Must be 18 years of age or older per the requirement set by the Department of Consumer Protection
High school diploma
Retail experience is highly preferred
Prior experience working in a fast paced, customer focused retail environment is advantageous
Bilingual or proficiency in Spanish is beneficial
Flexibility regarding work schedule
Availability for evening and weekend shifts, including scheduled opening and closing shifts, is required.
Knowledge about cannabis products, strains, and consumption methods is preferred
Cannabis market experience is valuable but not required
Ability to meet and maintain all applicable state-mandated licensing requirements as a condition of employment
Ability to pass a Federal Background Check with no felony convictions

Critical Competencies:

Strong interpersonal skills
Strong sales abilities
Customer service skills
Attention to detail
Coachable and adaptive to dynamic store needs
Strong verbal communication skills
Patient and understanding in dealing with customer service matters
Ability to act quickly and effectively to resolve issues
Reliable and trustworthy
Ability to give and receive feedback
Ability to work in fast-paced environments
Transparency in work and candor in communication

Working Conditions and Physical Demands:

Normal retail environment
May be exposed to extreme temperatures
Must be able to stand for long periods of time
Must be able to lift 50 pounds without assistance
Frequent bending and moving from sitting to standing and reverse

Benefits:

Competitive pay with opportunities for growth, development, and advancement.
Paid time off, including holidays and sick days.
401(k) Retirement Savings Plan with Employer Matching Contributions.
Generous Employee Discount.
A collaborative and supportive work environment at a growing company.

Americans With Disabilities Statement:

Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR Department.

EEO Statement:

We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.

About the Company

Fine Fettle

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