- Bachelor's degree in Computer Science or similar field; or equivalent work experience. - 4-7 years of relevant experience.
- 4+ years of production support experience in Web Applications hosted on Middleware Infrastructure.
- 4+ years of experience supporting batch management using tools like TWS, Autosys, Tidal or similar.
- 4+ years of hands on support experience working on below technologies:
- Basic Understanding of working with any Industry renowned monitoring tools like Sumo Logic, Splunk or equivalent. - Basic understanding of JAVA, especially understanding of runtime errors in order to debug application issues. - Basic understanding of the 3 tier architectural framework and SOAP or Restful Web Service Services Experience. Should be able to debug failures & performance issues with Java Web Services/API/SOAP/etc. - Demonstrate strong analytical, problem solving and debugging skills. - Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels. - Manage effective relationships and work in partnership with leadership, operational teams, 3rd party vendors, BAU/Development, and cross-commit technical support teams for incident, problem, change, and service level management.
24x7 mandatory [Position will have rotational night shifts]
Preferred Qualifications Knowledge or understanding of the following skills highly preferred:
- Knowledge of RDBMS, Dynatrace (Gomez), Science Logic, DataPower concepts is a plus. - Knowledge of Infrastructure, including Middleware components (e.g. Storage, Message Queue (MQ), WebSphere, Managed File Transfer (MFT), etc.) is a plus. - Hands on experience in ITIL tools like Service Now or other tools to support ITSM capabilities. - ITIL framework certification is a plus. - Experience with development or support of applications within the Financial Services Industry (preferably in Investments/Asset Management).