Distribution Associate - Akron FirstEnergy Headquarters

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

Resume Deadline : August 22, 2026

Market Rate: Distribution Associate - $54,500/k

Hiring Manager: Deanna DeWitt

Recruiter: Kimberly Dunagan

All employees who apply for a posted position must notify their supervisor that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year must obtain approval from their supervisor before applying.

This position is accountable for the administration of the Underground Damage Prevention (UDP) section''s ticket-screening process, which includes the processing and assignment of dig-request tickets from state one-call associations (OH, PA, NY, NJ, MD, WV), representing the FirstEnergy operating companies on behalf of Energy Delivery - Joint Use & Cable Locating.

Summary of Responsibilities:

Ticket Screening Operations

• Demonstrate a solid commitment to all aspects of safety.

• Perform various duties in a timely manner associated with screening/processing underground (UG) locate tickets from state one-call associations in Ohio, Pennsylvania, New York, New Jersey, Maryland and West Virginia.

• Efficiently evaluate each ticket for the dig box''s proximity to UG facilities, using electronic ticket-management software and GIS View.

• Assign tickets to contractors to be located and marked out as needed.

• Expedite emergency tickets.

• Verify that all tickets have been successfully transmitted to locate contractor(s).

• Verify that contractors have received tickets and responded positively, in accordance with state one-call laws and FirstEnergy requirements.

• Provide training in the electronic ticket-screening system application to new ticket-screening staff and other dependent departments, such as Claims.

• Develop and maintain the UDP Daily Scorecard.

• Provide various reports and ad hoc queries, using the electronic ticket-management software application data.

• Work effectively with IT and ticket-management software vendors to develop enhancements and troubleshoot problems.

• Work effectively in a collaborative environment with other departments and organizations (e.g. state engineering, Claims, IT, contractors, state one call centers, software vendor).

• Provide resolutions to customer, contractor, and excavator inquiries.

• Assist Claims Department staff with investigation of damage to UG facilities.

• Learn to identify process improvements and best practices to support FirstEnergy's ability to comply with 811 regulatory commitments.

• Understand state/federal law and company practices as it relates to underground damage prevention safety.

• Exercise sound decision making as it relates to ticket screening operations.

• Participate in the storm restoration process and be available to work extended hours as needed.

• Attend/complete all required regulatory training.

Summary of Qualifications:

• An associate degree in a related discipline: Business, Accounting, Economics, Engineering technology AND 2-3 yrs of related work experience, or a High School Diploma/ GED AND 4+ years of related experience.

• General understanding of FirstEnergy's Accident Prevention Handbook and effective application in the workplace.

• General working knowledge of:

• The purpose and function of distribution electrical systems

• Construction methods for excavation

• FirstEnergy's Construction Standards and Engineering Practices

• Electronic ticket-management software application.

• General understanding of applicable 811 legal and regulatory requirements.

• Professionalism to work with all levels of employees (i.e. internal/ external customers) in a courteous manner that demonstrates FirstEnergy''s Values & Behaviors.

• Demonstrate conflict-resolution skills.

• Proactively identify opportunities to take on challenges, add value within assigned responsibilities, and deliver expected results.

• Self-motivated and able to multi-task with competing priorities.

• Provide quality customer service, both internally and externally.

• Possess solid verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).

• Able to learn Gatekeeper NaviGate USA application (ticket management software).