Distribution Center-ICQA Operations Manager

Position Purpose:

The Inventory Control Quality Assurance Manager oversees inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores.

Key Responsibilities:

• 25% Oversee the identification, analysis and resolution of all inventory control, warehouse management system and process issues. Ensure that root causes are identified, documented and improvement plans are executed.
• 25% Oversees inventory control, ensuring regular cycle counts and associated accounts, reports, reconciliations and archives are in place. Includes oversight of annual physical inventory, and determining and executing slotting and profiling of SKU.
• 10% Oversee inventory control and quality assurance audits and the creation of detailed reports of deficiencies found, including defects in ASN and load quality compliance. Partners with AP, vendors and IPR to ensure inventory accuracy and vendor compliance with the DC.
• 10% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product
• 10% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a positive work environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
• 10% Drives accuracy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.
• 10% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates

Direct Manager/Direct Reports:

• Reports to DC General Manager I/II or Assistant General Manager
• Accountable for direct supervision of the work activities of others in addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelors Degree concentrating in Operations Management, Business or Supply Chain
• Proficiency in Microsoft Outlook, Word and Excel software applications
• Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).
• Working knowledge of Catalyst or other similar warehouse management systems.
• Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.
• Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Operational Expert: Basic knowledge of all aspects of distribution center operations; optimizes productivity, efficiency, and quality; drives continuous improvement; manages building and materials handling equipment (MHE) assets; effectively uses information technology (e.g., My Apron, Sharepoint, etc.).
• Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
• Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer; demonstrates product knowledge (e.g., disposition type, physical characteristics of materials handled)..
• Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
• Communicates Effectively: Communicates clearly and concisely with all audiences, orally and in writing; delivers effective presentations; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
• Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term.
• Building Relationships: Engages with associates and managers; establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.
• Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates; builds effective teams; values and leverages diversity.
• Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions.