Build Your Career with Ashley Furniture - Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the worlds largest manufacturer of home furnishings, were more than a business - were a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If youre ready to grow, youve come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary: The Distribution Center Operations Manager is the driving force behind our distribution centers success, overseeing multiple departments, leading supervisors, and ensuring everything runs smoothly-on time, within budget, and with safety as a top priority. This dynamic leadership role requires a problem solver who thrives in a fast-paced environment with a knack for leading teams, optimizing operations, and making data-driven decisions. The Operations Manager plans ahead to ensure seamless product flow, cost efficiency, and inventory accuracy while using Lean, Six Sigma, and other methodologies to drive continuous improvement and operational excellence.
Responsibilities
Leading & Mentoring
Guide and develop supervisors to achieve productivity, quality, and safety goals through effective coaching and performance management
Lead, mentor, and develop a team of supervisors and warehouse associates to build organizational capability and drive performance excellence
Conduct performance evaluations and provide ongoing coaching, feedback, and development opportunities to team members
Foster a culture of accountability, safety, and continuous improvement throughout the distribution center
Drive employee engagement and retention through effective leadership, recognition, and career development initiatives
Manage staffing levels and scheduling to meet operational demands while controlling labor costs and maintaining service levels
Optimizing Operations
Plan ahead to ensure seamless product flow, cost efficiency, and inventory accuracy across all distribution center functions
Direct all distribution center activities including receiving, storage, picking, packing, and shipping to ensure on-time order fulfillment
Develop and implement operational strategies to improve efficiency, reduce costs, and optimize throughput
Monitor key performance indicators (KPIs) including productivity, accuracy, safety, and cost metrics to drive results
Manage relationships with internal stakeholders including transportation, inventory management, customer service, and retail operations teams
Coordinate with transportation teams to optimize inbound and outbound shipping schedules
Oversee inventory accuracy and cycle counting programs to maintain high levels of inventory integrity
Data-Driven Decisions
Analyze trends, diagnose issues, and implement smart business solutions based on data insights
Track, analyze, and report on key performance indicators (KPIs) including production output, efficiency, quality, and safety metrics
Leverage data analytics to identify bottlenecks, capacity constraints, and opportunities for improvement
Monitor and control departmental budgets, labor costs, and material usage to achieve financial targets
Generate and present operational reports to leadership highlighting performance, challenges, and improvement initiatives
Continuous Improvement
Use Lean, Six Sigma, and other methodologies to enhance processes and drive operational excellence
Implement lean manufacturing and Six Sigma principles to eliminate waste and drive continuous improvement
Identify, develop, and implement system improvement methods to enhance productivity, reduce costs, and improve quality
Lead cross-functional improvement projects in collaboration with Engineering, IT, Quality, and other support functions
Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality across all operations
Drive automation and technology adoption initiatives to enhance operational capabilities and reduce manual processes
Cross-Functional Collaboration
Work with HR, Finance, Transportation, and other teams to keep operations aligned with company goals and business objectives
Collaborate cross-functionally with Retail Operations, Construction, Real Estate, Design, and Finance teams to support store openings and ongoing facility enhancements
Communicate effectively across all levels of the organization to ensure alignment and drive results
Participate in leadership meetings and strategic planning sessions
Safety & Compliance
Conduct safety audits, ensure training, and promote a culture of workplace safety throughout the distribution center
Ensure compliance with OSHA safety regulations, DOT requirements, and company policies across all distribution center operations
Investigate incidents and implement corrective actions to prevent recurrence and improve safety performance
Ensure proper use of personal protective equipment (PPE) and material handling equipment
Lead safety meetings and promote safety awareness across all shifts
Qualifications:
Bachelors degree in Business, Supply Chain Management, Engineering, Operations Management, or related field required
Minimum 3 years of leadership experience in distribution, e-commerce, logistics, or related industry
Proven ability to lead teams and manage resources effectively in a fast-paced environment
Strong analytical and problem-solving skills with data-driven decision-making approach
Experience with Lean methodologies and process improvements
Excellent leadership and team-building skills with ability to motivate and develop high-performing teams
Strong communication and interpersonal skills with ability to collaborate across all organizational levels
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Knowledge of warehouse management systems (WMS) and distribution center operations
Ability to work 2nd shift hours: 5:00 PM - 1:00 AM
Physical ability to walk distribution center floors, climb stairs, and perform facility inspections
Additional Qualifications, Preferred:
Masters degree in Business Administration, Supply Chain Management, or related field, or equivalent experience
Six Sigma, Kaizen, or Lean certifications (Green Belt or Black Belt)
Background in logistics or e-commerce fulfillment operations
Advanced proficiency in Microsoft Office (Excel, Word, Outlook) with data analysis capabilities
Ability to adapt to a fast-changing environment and manage organizational change
Experience with SAP, Manhattan, or similar enterprise warehouse management systems
5+ years of multi-departmental management experience in a high-volume distribution environment
Experience with labor management systems (LMS) and engineered labor standards
Background in budgeting, financial analysis, and P&L management
Knowledge of transportation management and freight optimization
Project management experience with capital improvement initiatives
Supply chain certification (APICS, CSCMP) or Project Management Professional (PMP) certification
Work Environment:
This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations on the 2nd shift.
Shift: 2nd Shift: 5:00 PM - 1:00 AM
Benefits We Offer:
Health, Dental, Vision, Employee Assistance Program
Paid Time Off; increases with years of service
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values:
Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.
Interested in learning more about Ashley Furnitures Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
View Our Corporate Brochure
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.