Position Purpose
The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following:
• Inbound Operations • Unloading and Receiving • Warehouse Operations • Pick-Pack • Break-Pack • Outbound Operations • Loading • Transportation Operations • Yard • Carrier Relations • and/or Office Operations
e.g. Transportation Coordinators Customer Service Associates General Office Associates
The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers must analyze trends, solve problems, and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates.
Key Responsibilities
Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management systems and related equipment, inventory is received appropriately and efficiently, and safely processed in the warehouse. Proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that its appearance is conducive to creating a perfect load for our Stores and Customers.
Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls, and staffing to achieve accurate and timely movement and processing of product. Manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
Assists GM and/or AGM with the DCs financial, operational, people, and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve, leads associates and peers to anticipate and solve problems, and plan for upcoming events, seasonal changes, etc.
Depending on DC may assist in management of 3PL provider to ensure optimal performance and metrics are achieved.
Coaches, trains, and develops Associates informally and through formal training programs, providing both informal e.g. on-floor coaching and formal e.g. written evaluation job performance based feedback. Maintains a union-free work environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security, and operational metrics on a daily, weekly, and monthly basis.
Depending on need may work with the GM to manage relationship with 3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates
Direct Manager
Direct Reports
Reports to: DC General Manager III or Assistant General Manager
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal, and professional development of subordinates.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes, which cause noticeable discomfort or a moderate risk of accident or illness.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Bachelors Degree concentrating in Operations Management, Business, or Supply Chain.
Proficiency in Microsoft Outlook, Word, and Excel software applications.
Previous change management experience, driving influencing, and inspiring change through communication at all impacted levels.
Ability to work a flexible schedule. Ability to be on-call at various times.
Must be able to work weekends and holidays.
Must be open to relocation. Because of the nature of Retail Distribution, flexibility to relocate will translate into increased opportunities for advancement.
Minimum Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
No additional education.
Minimum Years of Work Experience
2
Preferred Years of Work Experience
No additional years of experience.
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Acts with Integrity
Demonstrates responsible, ethical, and honest behavior in all Home Depot roles, tasks, and responsibilities. Models The Home Depot values.
Problem Solving
Reacts quickly and appropriately to problems in the DC, follows-up in a timely manner to issues not immediately resolvable, ties all loose ends.
Customer Driven
Creates a customer-focused environment in which excellent service is provided to all Customers. Sees business through the eyes of the Customer. Gets Things Done
Motivates self and others to accomplish important objectives despite a complex environment and multiple demands. Creates a sense of urgency. Delegates appropriately.
Communicates Effectively
Communicates clearly and concisely with all audiences. Keeps others informed and listens carefully to input and feedback. Adapts messages to fit audience.
Plans Strategically
Demonstrates the ability to determine goals, direction, and action steps necessary to maximize short-term and long-term.
Ground-Engaged
Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business. Uses this knowledge to make effective business decisions. Knows the competition and the industry. Foresees future challenges and takes action to address them.
Building Relationships
Establishes trust and credibility with people over time. Establishes rapport with people. Has smooth working relationships with people inside and outside of the organization.
Champions Development
Seeks knowledge about the strengths and weaknesses of his/her self and Associates. Takes steps to maximize development of both self and Associates.
Stress Tolerance
Maintains a positive attitude. Maintains a high volume, high quality workload under demanding conditions, e.g. short time frame.
Safety Orientation
Enforces safety policies and procedures. Is a safety role model. Holds Associates to a high safety standard.
As an essential retailer to the communities we serve, our stores are open and our warehouse distribution centers are running. We’re taking measures to keep our associates safe, including: